Henry Igboekwuna

IGBOEKWUNA HENRY NKEMAKONAM . CONTACT Alapere Estate,Lagos, Nigeria- I am a detail – oriented individual with a high level of interpersonal, analytical, critical reasoning and creative skills with a relaxed and friendly personality; a good team player with ability to work independently with minimum supervision and under constructive criticism and pressure. - EXPERIENCES CORE QUALIFICATIONS  Professional Skills  Computer Skills ( Microsoft office: Word, Excel, Power point and Microsoft Windows; HTML, CSS, JavaScript (in-view).) REFERENCES  ESQ. Ogbonna Chikwendu , Senior Partner FLP Attorneys, Lagos State -  ChibuzoOkaforANIPR, Assistant Inst. Editor National Institute for Policy and Strategic Studies, Kuru P.M.B 2024, Bukuru, Plateau State Nigeria. -, -. LANGUAGES English and Hausa (fluent) Igbo (Native) HOBBIES      Music (singing and dancing) Board and virtual Games Football Reading Travelling July 2023 till Date. Customer Service Representative SENIOR BENEFITS(Call Experts) Missouri, USA(Remote)  Maintained a positive, empathic, and professional attitude towards customers at all times  Properly qualified leads and successfully handed over to a senior advisor  Pitched sales to uninterested clients and had them buy our services, this was due to efficient product knowledge.  Effective disposition of calls to its proper status.  On time to all company trainings and meetings and participated fully. June 2023 to July 2023. Customer Service Representative RENT TO OWN SERVICES Georgia, USA(Remote, Part-time)  Maintained a positive, empathic, and professional attitude towards customers at all times  Pitched sales to clients inquired on the website and had them signup to our services.  Effective disposition of calls to its proper status.  On time to all company trainings and meetings and participated fully. November 2022 to February 2023. Customer Service Representative INSURANCE SUPERMARKET Florida, USA(Remote)  Maintained a positive, empathic, and professional attitude towards customers at all times  Properly qualified leads and successfully handed over to a senior advisor  Pitched sales to uninterested clients and had them buy our services, this was due to efficient product knowledge.  Effective disposition of calls to its proper status.  On time to all company trainings and meetings and participated fully. August 2018 to December 2020 Technical Support & Sales Officer MODERN BUSINESS MACHINES, Lagos, Lagos, Nigeria, Nigeria  Provided clear and concise step-by-step technical support.  Addressed and resolved SLA issues promptly as the onsite Technical support to Symrise Nigeria for IBM and Hemmersbach.  Technical Salesman for Kaspersky Antivirus and HP Aruba devices.  Asked customers targeted questions throughout troubleshooting to determine smart solutions.  Acted as the direct point of contact for any escalations from first-line engineers.  Provided customers with complex time control services.  Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.  Helped customers set up new systems, computers, applications and software, and also replacement of bad system parts.  Comminuted technical computer information to non-technical audiences through easy-to-understand presentations and demonstrations.  Designed and perfected effective data recovery strategies to manage unexpected data loss or theft.  Provided effective I.T system upgrades and support.  Conducted regular security backups on systems and software, keeping computers free from hacks or threats.  Offered expert advice to junior staff on a daily basis.  Kept computer hardware in excellent working condition through regular maintenance and inspections.  Installed and set up applications for clients, including anti-virus software and Microsoft Office.  Reviewed current processes and successfully identified improvement opportunities. April 2018 to June 2018 Personal Assistant FLP ATTORNEYS, Lagos, Nigeria, Nigeria  Organized personal and professional calendars, including reminders and updates for upcoming meetings and events.  Answered inbound telephone calls promptly, directing clients, vendors and general queries to relevant teams.  Generated high-quality reports, documents and presentations.  Provided positive first impressions by maintaining immaculately reception areas and warmly greeting clients.  Restocked off supplies and submitting Purchase Orders (POs).  Processed and distributed incoming correspondence to relevant staff, facilitating team communication.  Coordinated and booked meetings, conferences and client appointments for managers.  Liaised with clients, stakeholders and suppliers to take messages or personally handle issues.  Scanned and photocopied documents for office team members.  Kept reception space tidy and professional to welcome visitors.  Collated and organized business documents within orderly systems.  Kept stationery and office supplies well stocked to meet operational need.  Worked with Microsoft Word and Google Docs to complete word processing tasks. .  Directed and actioned incoming and outgoing correspondence, including postal mail, email and faxes. November 2015 to November 2017 Technical Support, Salesman H.E SYSTEMS, Jos - Plateau State, Nigeria  Provide guidance to customers to enable them enjoy their gadgets optimally  Sales of PC's, Phones and Accessories for both  Run maintenance and change operating system to meet up to latest and trending operating system  Fix software error codes on gadgets (computers and Phones ) May 2016 to May 2017 NYSC(Computer administrator) MINISTRY FOR LOCAL GOVERNMENT AND CHIEFTAINCY AFFAIRS, Jos, Nigeria, Nigeria  Maintenance of computer equipment and accessories in the department.  Analysis and documentation of files for the department.  Typing of departmental files.  Participated actively in Departmental meetings. EDUCATION In - View Web Developer Fornt-end Developer Zero To Mastery (Udemy) 2015 Higher National Diploma Science Laboratory Technology (Physics/Electronics) Federal Polytechnic, Oko, Anambra, Nigeria 2011 National Diploma Science Laboratory Technology Federal Polytechnic Oko, Anambra, Nigeria 2009 Diploma Computer Application University of Jos, Jos, Nigeria 2008 Senior Secondary School Certificate Sciences St. John Vianney Minor Seminary, Barkin Ladi, Plateau, Nigeria 2002 First School Leaving Certificate Assemblies of God Private School Jos, Plateau