Henry Hilliard
General Delivery, Chame 1011,Panama Oeste, Panama, 806 - | Cell: - VOIP: -
Objective
I am looking to start a new career after an absence from work. I am looking to start work immediately and I am flexible on days and hours of work.
Skills & Abilities
I have 9 years’ experience working in an IT environment including department and project management. My core skills are supporting factory systems which consists of a Windows network environment, Various software packages, Mitel PBX and SpectraLink VOIP system. I have been the project manager on testing to implementation on many systems including the implementation of the SpectraLink VOIP.
Experience
Supervisor of factory systems nestle Canada
Jan 2000 – jan 2008
I was the Supervisor/Manager for the IT department, I was first and second level support for all systems on site. I would also escalate support requests to the Corporate IT departments as needed. I managed a number of system integrations. Some projects were limited to our site while other projects were corporate and I managed the onsite integrations.
systems engineer level 1 nestle usa
dec 1998 – jan 2000
I was the key support person for an interconnection software to connect windows workstations to an AS/400 system. I managed a site integration from another company into the Nestle Systems.
Education
cdi college, kingston, ontario
network systes administrator
I graduated the program ahead of schedule with an A+ on all my courses. The program had a mock network design and implementation to graduate. We received the highest grade ever achieved at that time
Communication
I am able to communicate effectively with peers and upper management. During my time at Nestle with so many systems being inter connected there were communication issues between systems and software failures. One such issue that fell onto me was with a software called Rumba. Rumba was used to connect from a windows workstation to Unix and AS/400 systems. With the differences in the systems we encountered an issue when the desktop support group sent a patch to fix the Unix communications. During their fix the did not notify my department to test our systems before the patch was implemented. Due to this we ended up with an AS/400 connection failure when transferring data to the Windows workstations.
Through testing of the software from myself and the Rumba support rep, we found that the order that the software was deployed created the issue. I had to communicate the problem, why it occurred and to facilitate the fix. During this process the desktop support group gave us a 2 month turn around to implement the fix. Unacceptable! I was able to communicate the undesirable effect that this problem was having on our factories and escalate the problem to management to be an urgent request and had the fix created, tested by all the necessary groups and rolled out to the factories within 2 weeks.
Leadership
Along with several friends we ran a charity horse show in and around the Kingston Ontario area called “Ride for Sick Kids”. We raised funds for local hospitals to purchase equipment. We would spend 6-8 months prior to the show planning, soliciting sponsors and donations for prizes. We ran this Horse Show successfully for 3 years straight.
References
Available upon request.
