Henry Dennis Ijeoma

IJEOMA HENRY-DENNIS Umuahia, Abia State, Nigeria - --Virtual Assistance || Customer Support Specialist || Appointment setter || Email, Chat and Phone Support ||Telemarketer and Cold Caller PROFESSIONAL SUMMARY Versatile, detail-oriented Virtual Assistant and customer service professional with about 5 years of experience providing exceptional support and ensuring projects are completed on time and with great precision. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations while making acceptable innovations where needs call. Experienced in bringing innovative measures that enhance on-time delivery; focusing on providing top-notch client support, solution provision, and developing relationships to ensure customer loyalty and business growth. Skilled in offering exceptional organizational/administrative, fast-paced typing, and good and effective communication. RELEVANT SKILLS Virtual Assistance/Administrative Duties  Good working knowledge of Communication and workspace management tools: Zoom, Loom, Slack, Click-up, Monday.com, Trello, SFDC, Zoho, HubSpot, zendesk, monday.com, Google Suite, etc.  Communicates innovative approaches and innovative approaches and procedures that would increase the efficiency of processes and products to increase our retaining/ managing/ recovering records.  Ensures office equipment ran smoothly and properly and manages the applicable inventories, orders/replaces equipment, and supplies.  Creates a more efficient monitoring process that enabled the quick identification of items and materials that needed to be restocked.  Maintains a detailed calendar to coordinate schedules, tasks, and appointments, book/set up meetings, with a view of time-zone differences, and send prompts and reminders.  Good knowledge of report writing, research, and recommending efficient and industry-related findings.  Performs other administrative duties, data management, and support to enhance the smooth running of the office. Customer Service  Effectively managed contract, achieving customer's expectations and 40%  Upsell Achieved Built -back customer trust, achieved vendor of choice from 30% - 60% engagement  Provides outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer service expectations.  Consistently recognized for the quality and timeliness of reports, attention to detail, exemplary customer service delivery, and team-player attitude.  Coordinates outgoing and incoming client calls for both internal and external customers to provide office, technical and other needed support; while keeping tabs on clients' needs, activities, and expectations to ensure satisfaction for client retention. SALES & MARKETING  Collaborates with the sales team to implement as well as analyze sales and marketing initiatives to drive revenue.  Strong knowledge of various email marketing tools: birdsend, Sendinblue, Mailchimp, Keap, etc.  Reach out to leads, increase and build a pipeline of prospective customers and manage interface.  Upsell customers through the recommendation of products that meet their specific needs RESEARCH  Able to work with many kinds of clients in a wide variety of fields. Excellent at researching clients' brands, industries, and markets very quickly and efficiently. WRITING  Skilled at writing various business correspondences such as internal and external letters, reports, and memorandums that facilitate the effective flow of information within and outside the organization. Business Growth  Adept at expanding business, services, and product portfolios, while sourcing new business frontiers and developing relationships.  Has strong business acumen working with both start-up ventures and experienced businesses to expand opportunities and boundaries and build profitably. Leadership and Management  Ability to influence, attract, build relationships, and retain talents; coach, develop and support employees at all times, and professionally to yield a great team, facilitate teamwork, and eventual success. Communication  Excellent written and verbal communication skills, with the ability to communicate subjects to a diverse audience. WORK HISTORY 02/2019to Current Appointment Setter CALVANTE INTERNATIONAL LIMITED 04/2016to 02/2019 Sales /Marketing /Business Dev. Manager INDEPENDENT CONSULTANT EDUCATION Bachelor of Agriculture: Agricultural Science Michael okpara university of agriculture umudike - Abia State Master of Science: Resource and environmental Economics Michael okpara University of Agriculture Umudike TRAINING AND CERTIFICATIONS Udemy  Customer Support Skills  A Mini-Course on Time Management  Introduction to Cloud Computing with AWS, Azure, and GCP Other Training  Mobile Graphics, Social Media Tools ((Whatsapp, Facebook, Instagram, Twitter, Telegram) Usage and Automation AWARDS & RECOGNITIONS  Award Recipient, National Youth Service Corps(NYSC) Member, Kano State, 2012 (Achieved measurable state, 2007 (Achieved measurable youth empowerment and inclusiveness.