Henry Akingboju

Cloud/System Administrator and IT Support Specialist with over five years of hands-on experience supporting, maintaining, and optimizing IT infrastructure across on-premise, hybrid, and cloud-based environments. Proven ability to manage Windows-based systems, administer databases and enterprise applications, and deliver reliable technical support while ensuring system availability, data integrity, and security.

Experienced in administering Windows Server environments, Microsoft 365, and SQL-based systems, with a strong focus on system reliability, user access control, backup strategies, and performance monitoring. Adept at troubleshooting complex technical issues across hardware, software, network, and cloud layers using a structured, root-cause-driven approach. Recognized for the ability to resolve incidents efficiently while minimizing business disruption.

Strong background in supporting enterprise applications and databases, including Student Information Systems and business-critical platforms. Skilled in maintaining data accuracy, performing audits, assisting with data migrations, and supporting reporting and analytics needs using tools such as MS-SQL, Power BI, and Excel. Comfortable working with vendors and internal stakeholders to test, implement, and optimize system updates and new technologies.

Brings extensive experience providing Tier 2 and Tier 3 technical support, including diagnosing system failures, managing user accounts, configuring devices, and supporting both end users and administrators. Known for clear communication with technical and non-technical stakeholders, translating complex issues into practical solutions and actionable guidance.

Demonstrates strong documentation and process-improvement skills, creating standard operating procedures, knowledge base articles, and system documentation to improve consistency, efficiency, and onboarding. Experienced in training users and junior staff on systems, tools, and best practices, contributing to a culture of operational excellence and continuous improvement.

Highly organized, analytical, and adaptable, with the ability to prioritize tasks, meet tight deadlines, and support after-hours maintenance or critical incidents when required. Actively stays current with emerging IT trends, cloud technologies, and security best practices through continuous learning and professional development.