Henrik Thomas

Henrik Thomas

Project Manager, Service Delivery Manager, Implementation Manager etc.
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Location:
Stockholm, Stockholm, Sweden
Experience:
35 years
Curriculum Vitae Henrik Thomas Experienced IT engineer EMPLOYMENTS ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ o- - Network Implementation Manager Tele2 Sverige AB I was at the B2B Network Implementation Management department as a Network Implementation Manager, where I was the customer's contact throughout the implementation of Tele2 services. I planed the implementation of the ordered services by ordering customer equipment, network accesses, and real-estate networks. Furthermore, I ensured and booked resources, both internally and externally, to ensure and document the connections in all their parts and the customer delivery progress in our support systems. I was with the customer throughout the implementation to ensure we had a satisfied customer after the implementation of the requested services. As an Implementation Manager, I also handled the termination of services. I had many contacts internally and externally and I was communicating daily with customers, contractors, suppliers, and other departments internally on Tele2. o- - Project Manager Confidential project and customer I managed a CRM project where I signed a contract that prevents me to reveal any detailed client or project information. My tasks were to manage a pre-study, make a budget and a time plan, purchase products and services, commissioning, training, documentation, and handover to the operation and management. The project was completed on time and slightly under budget. o- - Sales Engineer Internet Border Technologies AB My main tasks were selling the companies IT operation services, such as server hosting, web publishing, service desk, strategic IT-partner, etc. o- - Holiday in Asia and Australia o- - Technical Project Manager and Service Delivery Manager Confidential project and customer I managed a project in network, infrastructure, IT security, and telephony where I signed a contract that prevents me to reveal any detailed client or project information. I came in the middle of the pre-study when the project manager chose to leave. After completion of the pre-study, I conducted a small workshop to get user requests, and then I wrote a specification that the client approved. After scheduling, budgeting, ordering communication links, purchase of consultants, beta testing, commissioning, documentation, and handover to operation and management. After completion of the project, I remained as Service Delivery Manager for approx. 6 months. o- - Holiday in Africa o- - Senior Service Delivery & Project Manager IDENET AB As a Project Manager, I was responsible primarily for the adopting-/transition projects to move customer operations to our data center, virtualization projects, server modernizations- and consolidations projects, infrastructure change projects, network projects, security projects, client standardization project (image-and MSI-handling). For the projects, we used both internal and external resources, as well as offshore consultants mainly in India. As Service Delivery Manager I was responsible for monthly or quarterly meetings with some of our customers, oversee the health of our customer´s IT environment, It security, develop and nurture customer relationships, together with the customer plan their future infrastructure, aftersales of additional services to existing customers. Mobile - Email- Address: Älta Mossväg 4; 138 37 Älta Curriculum Vitae Henrik Thomas Experienced IT engineer o- - IT consultant and Technical Project Manager Xpirit AB I worked with UC (Unified Communication), server hosting, consulting, security, and infrastructure operations. o- - Project Manager, Pre-Sales Engineer, Sales Engineer and Product Manager Hedin Data AB As a Project Manager, I did technical analyses, design of technical solutions, IT security, presentations of technical solutions to customers, purchasing/planning/coordinating of products, communication services like leased lines or VPN, installation services, operation subsidence, and quality control, documentation and finely after-sales. Often there where migration of server OS and customerspecific applications e.g. CRM, ERP. In my role as a Pre-Sales Engineer, I designed network, IT security and infrastructure solutions, presented technical solutions and products to our customers, participated at customer visits with technical advice, doing presentations and demonstrations, customer offerings, seminars, fairs and so. My work also included cooperation with different operators, e.g. Telia, Banverket (Swedish National Rail Administration), STOKAB, and I had many international contacts with customers and suppliers in Spain, Germany, England, Taiwan, Korea, U.S.A, and others. Sales Engineer, I was responsible for several existing customers and pursued new customers. Responsibilities included the interpreting customer needs, translate it into a technical solution, and present it to the customer. At major tenders / public procurement, we worked often in groups. For the most part was involved infrastructure, network, and IT security. During my time in of these positions, I was Product Manager for the company's product portfolio, which mostly meant to interpret customer needs, find new products, negotiate with suppliers, test new products, introduce the products to the customers, train technicians and sales of new products, etc. The work included many contacts with all our international suppliers. o- - HW Engineer DIDAS AB I worked with HW development of microprocessor based modular systems. I also did some programming in assembler for test purposes. o- - Mobile - Technical Inspector ASEA I worked with quality control of high voltage cables, signal, and fibre cables. During my employment, I also completed my studies and my military service. In 1980, I worked for a short time with an installation in Baghdad, but all the staff was evacuated when the Iraq-Iran war started a few weeks after my arrival. Email- Address: Älta Mossväg 4; 138 37 Älta Curriculum Vitae Henrik Thomas Experienced IT engineer EDUCATIONS OTHER ___________________________________________________________________________________________________________________________________________________________________________________ _________________________________________________________________________________________________________________________________ o Engineer Åsö Gymnasium I completed my studies 1983 at a Technical High School and graduated as an engineer with data/tele and electronic skills. o Praktisk projektledning (Practical project management). o Civilian status: Married and a grown-up son. o I have a driving license (B). o I did my mandatory military service as a Coastal Ranger in the Swedish Marines, Amphibious Corps (Kustjägare) 1980-81. o ITIL v3. o I am certified in PRINCE2 project methodology. o Of course, I have done a lot of courses, in Sweden and abroad, often arranged of suppliers like 3Com, Cisco, Telia, Sun, HP but also of less well-known suppliers. I have also gone courses in different protocols, programming etc. LANGUAGE ___________________________________________________________________________________________________________________________________________________________________________________ o Swedish is my native language, and I am perfect both verbal and writing. o I speak and write English without problems since my job in England the summer 1977. COMPUTER SKILLS ___________________________________________________________________________________________________________________________________________________________________________________ o I master the most Windows versions, both client and server problem free, like the most common applications from Microsoft, Adobe, Macromedia and others. I have also worked a lot with Novell Netware, UNIX and Linux. o I have also worked with different management tools, network analyzers and other technical tools. o Expectations of salary and benefits are discussed at employment. o Certificates, grades and references are available upon request. POSITION OF TRUST _________________________________________________________________________________________________________________________________ o I am the trustee for my mother in law since 2012 and for my father in law since 2014. o For 6 years, I organized the yearly golf tournament Basker Trophy between the Costal Rangers and Paratroop Rangers. I´m also captain for the Costal Rangers team and I have led the team to seven straight wins. o Since 1994, I have been secretary or chairman in the community association where I live for 12 years. o I was team leader for Tyresö Golf Clubs junior players-. o During-, I was team leader for Spårvägens P-84 football team. HOBBIES _________________________________________________________________________________________________________________________________ o Socialize with family, relatives and friends. o I play golf and I´m also into dog sports. Project manager, Service Delivery Manager, Pre Sales Engineer, Sale s Engineer, I T manager, CIO, CTO , Service Manager, IT Service Manager, Operations Mana ger, Project manager ,Service Delivery Manager, Pre Sales Engi neer, Sale s Engine er, IT Management, IT manager, CIO, CTO , Service Delive ry, ITIL, PRINCE2, PROPS, PPS, SCR UM, AGI L, GDPR, IoT, M2M, IT Service Manageme nt, Data Center Outs ourcing, Service Delivery Management, Network Security, Cloud Com puting, Project Management, I T Operations, Infrastructure, TCP/IP, Cust omer Analysi s, Network Architecture, Infrastructure Architecture, IT Architecture, Microsoft Servers, IT Outsourcing, E nterprise Architecture, Product Management, Microsoft Technol ogies, Virtualization, Syst em Administration, VoIP, Cust omer Service, Customer Sati sfaction, Business A pplications, Unified Communications, Inter national Relations, Gl obal Service Managem ent, Cust omer Engageme nt, Microsoft Office, Network Design, Network Engineering, Wireless Networking, Bu sine ss Networking, Computer Network Operations, Personal Devel opme nt, Personnel Manageme nt, Change Manag ement, Release manageme nt, Incident Ma nager, Incide nt manageme nt Mobile - Email- Address: Älta Mossväg 4; 138 37 Älta
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