Henrietta Okereke

HENRIETTA OKEREKE Lagos, Lagos State • (- , (- •-• linkedin.com/in/henriettaokereke • https://sites.google.com/view/henriettaokerekeportfolio/contact-me Executive Virtual Assistant(Optimizing workflows for enhanced business productivity) | Client Retention & Solution Specialist | Administrative Support With over 5 years of experience as a Virtual Assistant, I specialize in optimizing administrative workflows, boosting productivity, and reducing operational costs across various industries. My expertise in calendar management, client relations, data entry, and financial oversight has allowed me to implement efficient systems that streamline processes and enhance overall business performance. Notable accomplishments include improving database management accuracy, saving hours weekly on administrative tasks, and driving cost reductions through process improvements. I am committed to delivering exceptional, proactive support that not only meets but exceeds expectations, allowing you to focus on business growth while I handle the rest. WORK EXPERIENCE Robust International Commodities • Lagos, NGA • 03/2024 - 12/2024 Cashew processing and exportation. Front Desk Administrative Liaison • Remote •​ Efficient Data Entry & Documentation: Achieved 99.8% accuracy in data entry and documentation processes, leading to a 25% improvement in data retrieval speed and reducing reporting delays by 30%, enhancing decision-making efficiency and managerial oversight. • Email Management: Optimized email screening procedures within 4 months, reduced Email backlogs by 80%, screening, prioritizing, and responding to emails efficiently, enabling the front desk team to handle inquiries more effectively and improving customer satisfaction. • Administrative Efficiency: Secured confidential data, revamped filing systems to cut retrieval time by 50%, saved 15+ hours monthly, and ensured 99.9% database accuracy, boosting operational performance. Kkontech • Lagos, NGA • 03/2022 - 03/2024 Customer Relationship Management Representative • Full-time • Client Satisfaction and Retention: Streamlined resolution processes for 50+ daily client inquiries, reducing complaint backlogs by 20% and enhancing overall client retention and satisfaction. • Sales and Performance Excellence: Consistently delivered 3–8% above monthly sales targets by fostering cross-departmental collaboration, building strong stakeholder relationships, and maintaining high task expectations, achieving 85% KPI compliance. Atlas Relocators • Lagos, NGA • 12/2020 - 02/2022 Administrative Support Executive • Remote • Financial Process Optimization: Implemented a streamlined payroll system and introduced daily expense tracking with detailed monthly reports, enhancing accounting accuracy, financial transparency, and operational efficiency. • Brand and Customer Relations Management: Boosted sales by 80% through effective social media strategies, including scheduled content and targeted ads, while resolving client complaints and inquiries to improve customer satisfaction and retention. EDUCATION Bachelor Of Science Degree in Accounting Nnamdi Azikiwe University CERTIFICATIONS Business Analytics with excel​ • 11/2024 SimpliLearn Virtual Assistant Skills in the digital age​ • 10/2024 ALX Effective Communication​ • 10/2024 Great Learning Academy WorkFlow Specialist Certificate​ • 12/2024 ASANA​ On Demand IT Skills​ • 03/2024 Digital Witch Support Google Technical support Fundamentals Certificate​ • 03/2024 Coursera UI/UX Designs​ • 03/2024 Great Learning Academy SKILLS Customer Service Support: Customer relationship Management, Onboarding and Training, Ticket Escalation Management Administrative Skills: Calendar Management, Email Management, Appointment Scheduling, Travel Coordination, Filling and Documentation, Data Entry Technical Proficiencies: Calendar scheduling and appointment setting Tools (Calendy, any. do,google calendar ), Collaboration Tools : (Slack, Trello, Asana, zoom), CRM Tools : (Go High Level, Salesforce, zendesk, Hubspot), GoogleWorkspace: (Docs, Sheets, Calendar, Drive, meet), Microsoft Office Suite: (Excel, Word, PowerPoint), Project Management Software: ( Monday.com, ClickUp, Asana) Analytical & Organizational Skills: Data Organization, Process Optimization, Reporting and Analysis Communication Skills: Client Communication, Email Support, Professional Phone Etiquette, Query Resolution Personal Attributes: Adaptability, Attention to Detail, Problem-Solving, Self-Motivation, Time Management Languages Spoken: English • Bilingual ​​ References: Available on Request Igbo • Bilingual