Henrietta Nwaolisa

HENRIETTA NWAOLISA Tel: - |Email:-, LinkedIn| Lagos, Nigeria. 00 PROFESSIONAL SUMMARY As a seasoned Executive Virtual Assistant professional, I have a proven track record of delivering exceptional customer experiences and support to senior executives. I excel in conducting thorough research, compiling reports, and aiding in various administrative tasks to optimize work flow and boost productivity. Successfully supported over 150 clients across various industries, resulting in a 95% client satisfacion rate. My ability to handle high-volume workloads was demonstrated by managing over 100 emails and 50 phone calls daily while maintaining a 99% accuracy rate. I am eager to apply my expertise in tools such as Hubspot, Freshdesk, Intercom, Asana, Calendly, ClickUp, Monday.com, Trello, Intercom, Freshdesk, Zoom, Loom, Slack, Zapier, and others to excel in a virtual and phsyisal customer support role, providing remote/physical administrative support and driving operational excellence. CORE COMPETENCIES            Ability to work in a fast-paced environment, adapt to changing priorities, and handle unexpected challenges with ease Proficiency in using Microsoft Office Suite Ability to identify and resolve customer service issues and provide creative solutions Calendar Management Administrative Support Skills Time Management Attention to details Email and Phone Handling Customer Service Problem-Solving Technical Proficiency            Maintain a professional demeanor and handle sensitive information with discretion Task Prioritization Good communication Skill Document Preparation and Editing Data Entry and Management Customer Support Skills Adaptability Skills Empathy Skills Project management Excellent Research and Analysis Ability to build positive relationships with customers and colleagues, SKILL HIGHLIGHTS       Proficient in Zendesk, Jira, LiveChat, Airbnb, Salesforce,Zoho, Pipedrive, Google Suite, Document360, Notion, Hot jar, Asana, Calendly, ClickUp, Monday.com, Trello, Intercom, Freshdesk, Zoom, Loom, Slack, Zapier and other virtual collaboration tools. Experienced in performing a wide range of administrative tasks including appointment scheduling, records management, and data entering. Excellent organizational and time management skills. Strong communication skills,both written and verbal. Detail-oriented with a high level of accuracy. Ability to multitask and prioritize tasks effectively PROFESSIONAL EXPERIENCES Volunteering – Digital Witch Technical Support Community April, 2024 I dedicated my time to serving as a volunteer within the Digital Witch Technical Support Community. In this role, I contribute my expertise in various technological areas to provide assistance and guidance to community members facing technical challenges. Whether it's troubleshooting software issues, offering advice on hardware configurations,or providing tips on optimizing digital workflows, I leverage my knowledge to support and empower others within the community. Through active participation and collaboration, I help foster a supportive environment where individuals can enhance their digital skills and overcome technical obstacles effectively. Achievements within the community (Digital Witch Technical Support Community)   Recognized for implementing efficienct solutions within administrative tasks, resulting instreamlined operations and increased productivity. Consistently received positive feedback from learners for delivering high-quality service, exceeding expectations, and maintaining strong professional relationships.     Demonstrated proficiency in utilizing a wide range of virtual collaboration tools such as Asana, Calendly, ClickUp, Monday.com, Trello, Intercom, Freshdesk, Zoom, Loom, Slack, Zapier, and more, enhancing community communication and operational efficiency. Proven ability to adapt quickly to changing priorities and thrive in fast-paced virtual environments, ensuring tasks are prioritized effectively and deadlines are consistently met. Played a key role in fostering teamwork and collaboration, contributing ideas and solutions that positively impacted team performance and project outcomes. Demonstrated strong problem-solving abilities, effectively addressing complex issues and finding innovative solutions to overcome obstacles. EXECUTIVE VIRTUAL ASSISTANT SG Thrive Consultant (Remote)       April, 2022 – June,2024 Provided comprehensive administrative support to the executive team, including ,managing calenders, scheduling meetings, and handling confidential informations with utmost discretion using Dropbox. Efficiently managed the CEO’s inbox using Microsoft Outlook, sorting and prioritizing emails, drafting responses , and ensuring prompt follow-up on urgent matters, leading to a 30% reduction in response time. Organized domestic and international travel arrangements using concur and Airbnb, including flights, accommodations, and itineraries , resulting in seamless travel experiences and a 20% cost savings by identifying and securing the best deals. Maintained strong client relationships through proactive communication and personalized service, resulting in a 20% increase in client satisfaction and retention. Implemented a task management system with Asana that streamlined workflow and increased productivity by 25%. Successfully managed multiple projects simultaneously, ensuring timely completion and high-quality results. Prepared detailed agendas, meeting materials, and presentations for executive meetings using Microsoft PowerPoint and Google Slides, contributing to more focused and productive discussions. CUSTOMER SUPPORT SPECIALIST Tonimas Nigeria Limited, Anambra State      Nov, 2016--Sept,2020 Successfully handled over 500 customer inquiries and complaints monthly, maintaining a 92% customer satisfaction rate. Maintained Service Level Agreements (SLAs) to ensure timely resolution of customer issues, achieving a compliance rate of 95%. Developed and maintained a comprehensive Knowledge Base, reducing inquiry volume by 25%, and introduced a customer feedback loop, improving satisfaction scores. Employed predefined snippets to streamline communication, achieving a 20% reduction in response time. Configured automated notifications within the ticketing system to keep customers informed about the status of their inquiries. EDUCATION Nnamdi Azikiwe University, Awka, Anambra B.sc (Ed) in Mathematics Nov, 2015—Oct,2019 CERTIFICATIONS  Digital Witch IT Support  Google Data Analytic  LinkedIn Customer Service certificate  Udemy IT Support Technical Skill Helpdesk  Udemy Customer Success Manager -