Hennessy Lacsina

I am a results-driven professional known for my strong communication skills, analytical mindset, and ability to lead and support teams under pressure. My strengths lie in conflict resolution, empathy, and persuasive communication—skills that allow me to effectively handle customer concerns while fostering loyalty and trust. With a proven track record in CRM systems, data analysis, and process improvement, I bring not only technical proficiency but also a proactive and customer-first approach. As a Customer Service Representative, I am committed to creating seamless customer experiences that drive satisfaction and long-term engagement.