Hendrick Borja Oliveros

 Hendrick Borja Oliveros Email:- Contact Number: - Address: Lot 1 Blk 18 Everlasting St., Brgy. Tanza, Navotas City, Philippines Highest Education: Bachelor's/College Degree in Secondary Education Major in English Professional Summary Capital Markets and Financial Advisory Certified (M5, M9, M9a and HI) issued by Singapore College of Insurance with Three years experience in Banking and Financial services. Skilled and meticulous Sales, Customer care, Technical and Retention specialist with an exceptional record of strong customer service. Able to handle a wide variety of product telephone inquiries with top-notch courtesy and professionalism. Outstanding multitasker who thrives in fast-paced high-pressure work environment. Key Qualifications 5+ years’ progressive experience in customer service arena Known for timely and accurate completion of customer inquiries Track record of achieving and maintaining telephone service level goals Well-versed in handling minor disputed claims as per instructions Customer orientation and ability to adapt/respond to different types of characters Extensive experience in Customer care, Sales, Technical support and Retention Employment History 1. United Overseas Bank (January 2020 – January 2021) Position Tittle: Senior Bank Officer Assigned in the Personal Financial Sales Department, I am responsible to seek new business opportunities by contacting and further developing relationships with existing clients. Handle customer queries and correspondence (both internal and external) and maintain effective working relationships with all departments. To service all cancellation related requests, striving to retain the customer Maintain and update clients account database. 2. Manulife Singapore (December 2017 - December 2019) Position Tittle: Executive, Telesales Perform outbound calls as a marketing tool to carry out a variety of sales and marketing activities, including cold calls, cross-selling and up-selling to existing and prospective customers. Attend to telephone queries from customers and direct such calls to an appropriate personnel where necessary. Achieve pre-set Key Indicators for the individual and assist in the achievement of the overall sales targets. Provide feedback and suggestions on programs handled to improve and/or enhance existing and future telemarketing programmes. Create and/or maintain proper client, call and sales records and customer database as required. Help to train and guide new executives. 3. Convergys Philippines Inc.(July 2012 – April 2016) Account: Dish Network Satellite Services Positions held: Customer Support Associate Tier 2 Handles Tier 1 technical and customer service phone support. This support can be, but is not limited to, entertainment services and products, hardware systems/accessories, and customer service inquiries regarding technical support, billing, and general information requests. Provide quality technical support service through one-contact resolution to establish a long-term customer relationship. Accurately respond to questions and assist customers with product features, installation, setup, and troubleshooting and hardware operations primarily via phone. Assist customers with their billing and payments as needed. Sell multiple entertainment products and services as well as hardware systems and accessories. Customer Support Associate Tier 3 Receive retention and escalated calls from current customers, in a high-intensity call center environment. Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs. Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs. Provide outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions. Exercise creative negotiation and sales technique to motivate customers to continue using Dish services Sell additional or upgraded services, while providing a quality customer experience. Resolve customer complaints and concerns by investigating problems; develop solutions and manage through to resolution 4. NCO Group(May 2011 – May 2012) Account: Sprint Corporation Position Title: Sales Representative Receive calls from current customers and/or non-subscribers for sales and revenue generation in a high-intensity call center sales environment. Utilize proactive sales skills to identify needs of customers and effectively position products and solutions that best meet the needs of targeted customers regardless of customer’s reason for calling. Achieves monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of sales skills, defined sales call flow structure, and adherence to provided schedule. Educational Background Bachelors/College Degree of Secondary Education Graduation Date: Mar 2011 Major In English Institute/University: City of Malabon University Personal Particulars & Preferences Birth Day: 8 December 1990 Height: 5’8 ft (174 cm) Weight: 90Kg’s Gender: Male Hobby: Trading and Investing in Cryptocurrency, Market/Chart Tehnichal Analysis. Certificates CMFAS - M5, M9, M9A and Health Insurance Issued by : Singapore College of Insurance