Hemant Kumar Pan

HEMANT KUMAR PAN Contact: +91 - Email:-Address: H. No. 774, 2nd Floor, Sunlight Colony - 2, Ashram, New Delhi - 110014 PART OF YOUR ORGANISATION Seeking a challenging position on a global platform in order to contribute towards the achievement of practice and organizational objectives & acquire specialization and expertise. PROFESSIONAL EXPERIENCE A. Fiserv India Pvt. Ltd. (December 2012 to October 2023) Professional Customer Services Roles & Responsibilities: Perform Quality Checks on the work done by the team members. Attending Calibration Sessions on quality checks done. Work in queues for different banks of IPTG (upload bank’s data through different applications in bank e-deposit and branch capture). Perform reconciliations (with advices/corrections) in order to balance the different branches of banks. Validate the accounts receivable check (ARC) conversion process with the help of check imaging, processing truncation. Handling a team of 4 people as a Mentor under the supervision of Team leader. Allocation of banks to team members in order to meet the SLA’s. Provide hands-on assistance to the team in case of issues, both, through direct intervention and mentoring. Direct client interaction via phone and mails for daily reporting purposes. B. IBM GPS (January 2009 to December 2012) Senior Practitioner – CRM Operations Roles & Responsibilities: Worked for international Customer Services client, U.S.A. since Jan., 2009 as Operations Exec. Worked in back office in SLC department of USA CITI Bank. Processed Deferment & Forbearance period to loan borrower. Deals with Retail Private Label where we handled customer’s queries/concerns regarding credit cards issues like lost/stolen Credit cards, name change request, account close request, late fees and finance charges adjustment etc. Also deals with online services queries where we respond to the customers through emails. EDUCATIONAL CREDENTIALS Graduation Passed Bachelor in Arts (Political Science Hons.) From Ravenshaw University, Cuttack (Odisha) in 2007 XII From Project Central School, Kiriburu, Jharkhand under CBSE Board, 2004 X From Project Central School, Kiriburu, Jharkhand under CBSE Board, 2002 TRAININGS Certified Six Sigma Green Belt Certified Six Sigma Yellow Belt Certified Six Sigma White Belt Microsoft SQL for Beginners Microsoft Power BI – A Complete Introduction (2021 Edition) POTENTIAL Managerial ability Better Communication, Organizational and Analytical Skill Team Spirit Try to give my best to every job assigned Patience Hardworking Friendly INTERESTS AND HOBBIES Playing Cricket Appreciate music Surfing Net PERSONAL DETAILS Father’s Name: Late. Mr. Mahendra Pan Mother’s Name: Mrs. Kumati Devi Date of birth: 18/07/1983 Nationality: Indian Marital Status: Married Languages known: English, Hindi & Odia DECLARATION I declare that the details furnished above are true to the best of my knowledge. Documents and references are available on request. Place: Date:Hemant Kumar Pan