Hellen Wanjiru Waigwa

HELLEN WAIGWA VIRTUAL ASSISTANT - - 9/99 Lam Luka Pathumthani TH 12150 SUMMARY Highly organised and detail-oriented Virtual Assistant with 2 years of experience providing administrative, technical, and customer support to executives, entrepreneurs, and small businesses. Proficient in managing calendars, coordinating travel arrangements, handling email correspondence, and optimising workflows to improve productivity. Skilled in using tools like Microsoft Office Suite, Google Workspace, Data Entry, and Project Management Software, Known for excellent communication skills, adaptability, and a proactive approach in problem-solving. PROFESSIONAL SKILLS Microsoft Office Calendar Management Database Management Google Workspace Proficiency in Email management Customer service Strong time-management skills WORK EXPERIENCE VIRTUAL ASSISTANT ( Feb - Dec 2024 ) Freelance Managed calendars for 2 executives, scheduling meetings, appointments, and events while resolving conflicts and optimizing time efficiency. Handled email correspondence, responding to inquiries and prioritising urgent messages. Conducted data entry and maintained CRM databases, ensuring accurate and up-to-date client information. Provided customer support via email, resolving issues and maintaining a 94% satisfaction rate. Manage multiple projects simultaneously and meet tight deadlines. ADMINISTRATIVE ASSISTANT ( Sep 2022 - Dec 2023 ) Jewel College Supported team members with daily administrative tasks including document preparation,filling, and report generation Organised and maintained physical and digital filling systems. Worked closely with clients and account managers to understand their needs and preferences Processed invoices and expense reports, ensuring timely payments and accurate record keeping. Scheduled and coordinated team meetings, prepared agendas, and recorded meeting minutes. EDUCATION AND CERTIFICATION VIRTUAL AND EXECUTIVE ASSISTANT ( 2023 ) Alison BUSINESS ANALYSIS AND PROCESS MANAGEMENT ( 2023 ) Coursera BACHELOR OF SCIENCE IN ECONOMICS AND MATHEMATICS Kabarak University LANGUAGES SWAHILI Native ENGLISH Advanced ( 2018 - 2022 )