Hellen Sánchez

HELLEN SÁNCHEZ BOGOTÁ, COLOMBIA PROFILE International Business Professional, with a remarkable team work performance, always willing to learn new things and facing different challenges. I’m very passionate for the logistics and finance fields. I’m a responsible, competitive, proactive, efficient and persistent person. I have high english and french proficiency and I’m currently learning russian in order to expand my abilities. I tend to stand out for my math and technology skills, especially in Microsoft Office tools. I have acquired extensive knowledge in Export coordination, focused mostly in coffee shipments, in Colombia and Latin America. I have good relationship with carriers, customer service and communication with all parties involved in the daily operation. Additionally, I am familiar with processes regarding quotations for different shipment modalities (air, ocean – LCL/FCL). ACADEMIC BACKGROUND  Bachelor Degree: International Business Professional Santo Tomás University Bogotá D.C-  Bilingual Academic Degree: Colegio Bilingüe José Allamano Bogotá D.C. 2012 ADDITIONAL STUDIES  Languages French, DELF certificate, French Alliance (B2 Level): 80% ability. English, FCE certificate, Cambridge University (B2 Level): 90% ability COURSES AND SEMINARS  Dangerous Goods Regulations by Sea Transport Course – DGM Colombia, May 2019.  Inbound Marketing Course- HubSpot Academy, April 2017.  Bloomberg Market Concepts (BMC) Course- Bloomberg Institute, May 2016.  Multicultural Teams Triumph Strategies Conference- Tecnológico de Monterey, Universidad Nacional de Quimes, OBS Business School, Universidade De Évora, May 2016.  Strategies and internationalization processes in organizations course, Santo Tomas University, June 2015  International RACNI Congress “Negotiation strategies as Latin American competitiveness generators”. September 2015, Bogota.  International Seminar, “Discover Russia: Land of Opportunities”, St. Petersburg State Polytechnical University, October 2013, Bogotá. WORKING EXPERIENCE Mitsubishi Corporation: Department Senior Assistant August 2019 – Present Tasks:  Monitor the shippers’ accomplishment of coffee shipments within the contracted month.  Pre shipment sample sending to our counterpart in Japan.  Continuous contact and management between shippers and consignee for the efficient accomplishment of coffee contracts.  Daily communication with Mitsubishi’s counterpart in Japan in order to monitor the current shipments and operations.  Shipping documentation revision and sending to consignee. Panalpina S.A.: Ocean Export Customer Service Analyst March 2018 – July 2019 Tasks: In charge of addressing, coordinating and supervising the Starbucks’ exports from Colombia and Latin America, following up on the corresponding documentation from the booking request of each shipper to Shipping Instruction, VGM and ISFs transmissions, destination pre-alerts, cargo departure and arrival confirmations. Additionally, in charge of updating all the systems involved in our daily operations and maintain a respectful and efficient communication with our final customer in order to give and receive feedbacks from a general view of our shipments and teamwork towards processes efficiency and improvement. Panalpina S.A.: Ocean Export Document Proccesing November 2017 – March 2018 Tasks: Perform documental functions regarding systems updates according to the information received from all the shipments from Colombia and Latin America in the Starbucks Project, billing processes, double checking and correcting any discrepancy in the data transmitted from Panalpina to Starbucks. Panalpina S.A.: Marketing & Sales Intern July 2017- November 2017 Tasks: I mainly supported the Sales department operations with quotations, asking and confirming rates to origin and destination, customers’ creation and updates, CTS transmission and additional activities where my skills were helpful. Teleperformance Colombia: Aetna campaign, bilingual agent. April 2017- June 2017 Tasks: Customer service representative of a North American health insurance company, where I had to provide support to American customers with health plans benefits, coverage, billing and claims explanations. Sitel de Colombia S.A: Comcast campaign, bilingual agent. June, 2016 - December 2016 Tasks: Technical and billing support, and customer service to north american customers, sales accomplishment, weekly KPIs accomplishments. PERSONAL REFERENCES  Derly Adriana Rodríguez Rojas -  Laura Vannesa Patiño Monroy - WORK REFERENCES  Paula Alejandra Toloza Páez Control Tower Latam – Panalpina S.A. -