Hellen Njiru

HELLEN NJIRU-, Nairobi, Nairobi County, Kenya •- •- SUMMARY Results-oriented virtual assistant with a proven track record in delivering administrative, technical, and customer support. Adept at managing calendars, coordinating appointments, handling email correspondence, and performing data entry with precision and confidentiality. Proficient in leveraging tools such as Microsoft Office Suite, Google Workspace, project management software (e.g., Trello, Asana), and CRM platforms. . WORK EXPERIENCE Nov 2021 - Aug 2024 Virtual Assistant | Kobo360 Delivered comprehensive administrative support to logistics and operations teams, ensuring seamless business operations across diverse regions and meeting client expectations consistently. Managed high-volume customer service inquiries via multiple channels (email, phone, live chat), ensuring timely resolutions and maintaining a customer satisfaction rate of over 80%. Coordinated shipment tracking, managed delivery schedules, and proactively communicated updates to clients, reducing delays by 20% and enhancing service reliability. Managed executive calendars, scheduled meetings, and coordinated travel logistics, optimizing time management and supporting leadership in achieving business goals. EDUCATION Bachelor of Arts Communication and Media Technology with IT Aug 2016-Nov 2020 Maseno University Specialization in Public Relations. SKILLS Time Management Teamwork Organizational skills Customer Service Calender Management Tools Proficiency Google Workspace Microsoft Products Zoom Canva Adaptability Creativity Negotiation Problem-Solving Communication Notion Slack Asana Trello Monday.com ADDITIONAL SECTIONS Technical Skills: Project Management, Data Handling & Analysis, Digital Marketing, Administrative Tools and Communication Tools. Languages: English, Swahili. References Available upon request