Hellen Muthoni

HELLEN MUTHONI P.O. Box-, Nairobi – Kenya | +254 - |- VIRTUAL ASSISTANT Administrative Support | Customer Support | Content Writing | Email & Calendar Management | QuickBooks Bookkeeping | Proofreading | Copywriting | Copy editing PROFESSIONAL SUMMARY Highly organized and detail-oriented Virtual Assistant with a background in administrative support, customer service, bookkeeping, and content creation. Expert at managing schedules, handling emails, coordinating projects, and providing exceptional business support. Skilled in various productivity tools, communication platforms, and project management software. Proven ability to streamline processes, enhance efficiency, and deliver high-quality work while meeting deadlines. Key Skills & Competencies  Administrative Support & Customer Service  Email & Calendar Management (Google Calendar, Calendly)  Content Writing & Editing (WordPress, SEO Writing, Google Docs)  Canva Designing & Social Media Assistance  Bookkeeping & Data Entry (QuickBooks, Microsoft Excel)  Project Management (Trello, Slack, Microsoft Teams)  CRM & Marketing Tools (Salesforce, Zendesk)  Strong Communication & Time Management Professional Experience Tools & Software Proficiency Google Suite | Microsoft Office | Trello | Slack | Teams | WordPress | Canva | QuickBooks | Loom | Mailchimp | Calendly Freelance & Virtual Assistant Experience  Freelance Writer & Editor and Virtual Assistant (Upwork, Fiverr, Guru) – 2012 to Present o o o Wrote and edited content for business websites and blogs. Managed client communications, scheduling, and project coordination. Assisted with administrative and data entry tasks for various clients.  Copyeditor (Jumbo Consulting) – Mar 2023 to Dec 2023  SEO Writer (Ring Ring Marketing) – Jul 2022 to May 2023  Copywriter (Gien Tech) – Sep 2022 to Present  Copywriter (Independent Contractor) Mar 2024 to Sep 2024  Blog writer (Candid Haven) Nov 2022 to Nov 2024  Designer (Femuro Enterprises Ltd) Nov 2024 Femuro Enterprises Limited Jan 2021 – June 2021 Real Estate Account Management Core Performance Highlights     I conducted lead generation for potential real estate clients. Followed up on the lead and closed on the warm leads. Rent follow-ups and reports. Managed clients' accounts, ensuring they were paid on time and all reports were made within the deadlines. Femuro Enterprises Limited June 2021 - Feb 2023 Accounting Executive Assistant Core Performance Highlights     Managed administrative and bookkeeping tasks using QuickBooks. Handled customer inquiries and provided timely responses. Processed invoices, managed financial transactions, and reconciled accounts. Provided virtual assistance, including email and calendar management. Thika Technical Training Institute Oct 2019 - Jan 2021 Internal Auditor Core Performance Highlights     Conducted financial audits and assessed internal controls for efficiency. Managed data entry and report generation for financial records. Reviewed and appraised business operations for improved efficiency. Assisted in the development of audit strategies and work plans. Chema Steel and Hardware Feb 2019 - Oct 2019 Accounts Payable Accountant Core Performance Highlights    Processed invoices, verified transactions, and managed financial records. Conducted bank reconciliations and implemented a stock audit system. Communicated with vendors and ensured accurate record-keeping. Chema Steel and Hardware Sep 2018 - Feb 2019 Customer Support and Sales Core Performance Highlights           Supported administrative tasks, such as data entry, phone coverage, and appointment scheduling. Assisted in the organization and preparation of meetings, including creating agendas and taking minutes. Participated in departmental projects, contributing to process improvements and team efficiency. Gained hands-on experience with various office software applications. Demonstrated strong attention to detail while proofreading and editing documents. Worked closely with team members to complete tasks efficiently and meet deadlines. Received all inbound calls and offered support to customers’ questions and queries Understanding the products and responding to customer enquiries. Coordinated with the delivery team to arrange deliveries to customers Adapted to new product knowledge quickly to enhance Customer service delivery Githitu & Co. (CPA) Mar 2015 - Aug 2018 Audit Assistant Core Performance Highlights    Performed audits on financial statements and business transactions. Verified accounts receivables and payables for accuracy. Assisted companies in implementing internal control measures. Education & Certifications  Bachelors of Commerce (Finance Option) – Kenyatta University (2015 - 2017)  Certified Public Accountant – K (CPA-K) – KASNEB (2011 - 2014)  International Computer Driving License (ICDL) – Wang Point Technologies (2010) REFERENCES Esther Mwihaki Lead Generation/ Data Entry Specialist Email:- Lucy Kariuki Project Manager- Exquisite Writers Email:- Charity Muthoga Manager- Femuro Enterprises Ltd Email:-