Hellen Kinyua

 1. UAT Scope (In Scope – Out of Scope) UAT - In Scope UAT - Out of Scope a) The users are able to raise a requisition accordingly and send for approval of work needed to be done on the equipment. b) The management are able to make decisions swiftly and allocate resources for the completion of work. a) The various users that are needed to interact with the service module at the store level. b) Replication of requisition raised from the stores to the HQ. 2. UAT Assumptions and Constraints UAT Assumptions 1. The users are able to access the system and be able to describe their issues using the job cards. 2. The requisition will be given a ticket where the user is able to follow up the progress of the work it should be automated on submitting the request. 3. The requisition is submitted to the maintenance and service department and are able to address the situation accordingly in the most cost effective and efficient manner. 4. Mobile application for a shorter lead time especially on decision makers. UAT Constraints Constraint 1. Replication of requisition raised from the stores to the HQ thus affecting the decision. 2. Data validation on updates of assets movements 3. Spare parts register should be update. 3. UAT Risks Description Probability High|Med|Low Impact High|Med|Low Mitigation Risk a) Replication of requisition raised from the stores to the HQ b) The system not working as expected c) The information within the job card are not sufficient. High Middle High a) Decisions are not made on time thus longer lead time b) This will halt the operations thus delay, affecting the work environment. c) Leaving vital information on the job card the maintenance and service department might not understand the issues needed to be addressed thus longer lead time. a) Test replication from end to end and introduction of ticketing. b) The system needs to be tested in all the affected departments to ensure that it works well. c) Make sure all informationis captured within the job card for effective communication and action. 4. UAT Team Roles & Responsibilities Name Roles Responsibilities HQ operations service and maintenance To respond to all the requisitions that have been placed within the system through the job card and follow through to completion. Address the issues raised accordingly. Give a ticket and a timeline of when the job will be done. Assign the technicians or contract for a service provider. Source and assign spare parts accordingly. Follow-up to the completion of work. HQ operations transportation To respond to all the requisitions that have been placed within the system through the job card and follow through to completion. Address the issues raised accordingly. Give a ticket and a timeline of when the job will be done. Assign the technicians or contract for a service provider. Source and assign spare parts accordingly. Follow-up to the completion of work Tuskys Stores When there is a problem within the stores it’s up to the staff within the stores to raise a requisition and acquire a ticket that gives them the information that will be used in follow-up till completion of the work. Make sure all the equipment are working properly within the stores. Raise requisitions of all the equipment that are not functional. I.T support. Provide the I.T support of the system Ensure the system is working properly. 5. UAT Entry Criteria ID Criteria 5.1 a) Operations have to tag all the assets, priced with the finance and I.T to upload within the system. b) Have to be tested at least to two Tuskys stores and within HQ. c) Train all users on the system. d) User manuals should be complied and submitted by the service provider. 6. UAT Requirements-Based Test Cases ID Test Cases 6.1 1) The users are given the access privileges to the system 2) The system is updated with the data of all the equipment’s within Tuskys 3) The user is able to raise a requisition and sent for approval via the ticketing. 4) The data is able to reach to the required personnel who will make decisions accordingly. 5) Ability to assign technicians and cost of each job done. 6) The stores are able to follow up on the progress of the requisition. 7) Mobile application. 8) Database for spare parts. 7. UAT Test Results ID Test Cases Pass/Fail Tested By Date Tested 7.1 Raising the request from the stores a) Able to log-in and posting b) Ticketing should be automated c) Able to queing of jobs according to their status d) Confirmation of receipt. mm/dd/yyyy 7.2 Approval of the sent request a) Feedback forms assigning:- Timelines of the work to be done Technicians/ supplier assigned for the work Spare part information. 7.3 Completion of work. a) The job card should be completed with the technician completed with the cost of the service. b) The job card will be confirmed with the manager and uploaded in the system by posting the completion of work 7.4 Proper communication between users and the I.T support 7.5 Compulsory data validation 7.6 List all the work flows. 8. Document Signatures Role Name Signature Date Service Owner Anne Wamaitha User Anderson Mathai I.T. support. Wencer kiplangat I.T. manager David Kiaraho. Project Manager Hellen Kinyua 9. Addendums & Appendices Include any additional documents.