Hellen Judith Montenegro Parrales

Experienced professional with over 19 years in process analysis, quality assurance, customer service, administrative support, and consular services, specializing in immigration and international law. Skilled in document drafting, legal review, and bilingual legal support across various jurisdictions. Proven ability to manage multiple tasks, handle sensitive legal information, and ensure compliance with local and international legal frameworks. Proficient in legal and office software with a strong track record of excelling in remote work environments.

SKILLS:

 - 17 years of experience in process analysis, quality assurance, and customer service.

-  10 years of experience in migration issues.

-  Details-oriented

-  Process driving

-  Teamwork

TECHNICAL SKILLS

• Administrative assistance (emails, calls, calendar, meetings, administrative procedures, archiving)
• Office 2010 package (Word, PowerPoint, Excel, Publisher), social networks.
• Drafting, analyzing, and reviewing documents, letters, memos, reports, and presentations.
• Development of manuals and procedures protocols.
• Experienced in using IVR/CRM Systems: Salesforce, Mainframe, FQ, Close, and Hubstaff.

I’m familiar with remote support roles and am committed and passionate about my work and the goals I set for myself. I am persistent, results & detail-oriented, organized, a fast learner, and I follow procedures carefully. I’m looking for a place where I can learn and grow from the ground up, and I would be more than glad to show you what I’m capable of achieving in your company.