Hellen Diaz

- HELLEN DIAZ -4242 Cheverage Pl. Victoria, BC EXPERIENCE LIFE PHILOSOPHY Business Consultant Thrive Business Consulting Victoria, BC www.Thrivebusinessconsulting.net PROUD OF July 2017 – Present    Create comprehensive business plans for new businesses. Create various written copy for businesses. Perform Full cycle recruitment activities. Human Resources Manager Flintstones Construction         Victoria, BC Marketing Operations Manager       People – Meeting people where they are and leveraging their individual talents. Communicating with positive intent allowing me to gain respect. Growth – From 6 employees to 50 in 5 years. From small masonry projects to complete renovations, large outdoor living spaces, and commercial projects. STRENGHTS Hardworking; Persuasive; Motivator; Excellent Communicator; Mentor; Mediator; Driven; Writer TECHNICAL Victoria, BC Jan 2012 – June 2015  the beginning stages has a lot of challenges, but I believed in the vision and persisted. experience with and achieving success – believing nothing in impossible. Developed the company’s COR safety program and lead the implementation. Developed the company’s Apprentice program. Spearheaded the company’s performance management and improvement program. Substantially decreased employee turnover by 55% and increased retention through employee engagement initiatives. Developed various company policies and procedures and monitored their effectiveness. Performed employee recruitment and termination activities. Developed employee contracts, addendums and amendments. Performed compensation and benefit administration. Prepared and filed injury and incident reports, liaised with WCB case managers and medical professionals and developed return to work plans. Flintstones Construction Persistence – Being a part of a business from Courage – Leading projects I had no prior June 2015 – July 2017  “Thoughts have energy. Make sure your thoughts are positive and powerful”. Assisted in positioning Flintstones as the premier residential construction company on Vancouver Island. Built the companies online and social presence from nothing. Established the company’s marketing mediums and activities which are still used today. Developed and implemented the companies CRM database. Hired and mentored a marketing assistant who went on to become marketing coordinator. Created on brand marketing copy for website, flyers, professional bio’s, one page leaflets, explainer sheets and developed company mission, vision and values. Spearheaded the company’s tradeshow exhibitions. Microsoft Office, Microsoft Publisher, Email systems, Nas Server, Sugar CRM, WordPress, Google Apps and Analytics, Domain Management, Email Administration, Social Media Platforms. EDUCATION BA in Professional Communications Royal Road University - 2010 - 2011 Diploma in Business Administration Camosun College - 2006 – 2008 Associates in Psychology Camosun College - 2005 - 2010 - HELLEN DIAZ -4242 Cheverage Pl. Victoria, BC Service Administrator FedEx Victoria, BC October 2011 – February 2012       Performed service audits daily and submitted the audit report to head office. Performed all administrative functions for the stations operations in areas such as, linehaul, quality assurance and customer service. Reviewed, researched and entered data in various systems to support functional area. Tended to damaged and incorrectly addressed packages. Served as a customer’s first line of contact for a variety of issues. Compiled data and provided various regular and adhoc reports to management for review. PR Coordinator Goodliving Technologies Victoria, BC July 2011 – February 2012 (contract)     Performed research to identify which businesses would be best suited for the services offered. Met with local businesses in an effort to gain new clients. Spoke with businesses about the benefits of working with Goodliving Technologies to fulfill their technological needs. Ensured a high level of professionalism to guarantee a high level of prospect conversion. Tele-recruiter Heart & Stroke Foundation Victoria, BC October 2009 – March 2010 (contract)  Called residential areas to recruit new volunteers to canvass in February for the Heart & Stroke Canvass.  Acted as an ambassador for the Foundation, encouraging potential canvassers to join the campaign and raise money for lifesaving research.  Exceeded volunteer recruitment goals for the campaign. REFERENCES PROVIDED UPON REQUEST