Helia Roberto
Via Novara 67
Orta San Giulio
Novara
28016
Mobile: -
Email:-
Personal Profile:
I am a confident, positive thinking and self-motivated person with excellent
communication skills at all levels who works well using own initiative or as part of a
team. I possess a great aptitude to learn and am willing to undertake any training to
assist the employer and broaden my career prospects. I have shown a lot of diversity
in my knowledge, I am looking for a stable fulltime roll within a company that allows
me to settle and grow.
Key Skills:
Communication
I have excellent interpersonal skills and communicate well with
people of all ages and at all levels. Also, an effective listener able
to understand others.
Languages
I am fluent in Portuguese, Italian, Spanish and English and have
acted as a translator, interpreter and teacher.
Customer Care
I have well-developed customer care skills and can deal with the
public in a variety of situations.
Teamwork
I am a valuable team member with the ability to take the lead as
appropriate.
IT
I am a confident user of MS Office the Internet and e-mail. I
have qualifications from Pitman in Text Production Skills and OCR
New CLAIT. I have good typing skills.
Education and Training:
Netschina
TEFL/TESOL Certificate
University of Essex
BA Modern Languages
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Thurrock & Basildon College
Spanish
Italian
Portuguese
TEFL
ESL
Introduction to teaching young learners
English for Specific Purposes
Access to Higher Education
2006
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2005 –
Psychology
Educational Studies
English Literature
Communication and Study Skills
GCSE Maths & English
CIIT (Certificate of Interpreters Induction &
Training)
Bookkeeping 1 with 50 Sage Accounts.
Employment History:
Hotel fontaine bleue
Receptionist and Administration
from March 2016 to December 2019
I have worked for 4 years as a receptionist and administration
I would see to all clients needs.
I would do all the administration work with direct booking and booking.com, do the
employees payments, solve problems from clients, data entry.
UK Power Network
Call-handler
Processing fault reporting calls from customers.
Applied Languages Solutions
Interpreter
January
I work as an interpreter and translator for the Courts, and other Government Bodies.
Diamond Shield
Windows & Doors
Secretary
I worked as a secretary, performing office duties, filling, answering incoming/outgoing
calls, emailing clients, bookkeeping duties, reception duties, faxing, composing letters,
making personnel payments.
Webster
Translation/Localization
Completed a contract assignment for Webster to translate Trivial Pursuit from English to
Portuguese, which is been sold in Portugal.
Ipswich & Suffolk council For Racial Equality Translation and Interpreting Project
Interpreter/Translator
I work as an interpreter and translator for job centre, council, hospital, GP, interviews to help to
find jobs in the recruitment agencies such as reed.
Sony
Translator
Sony is trying to spread to Europe and my job is to translate the websites from English to
Portuguese. Localization work.
Global Temps LTD
Consultant
I
worked as a consultant, liaising with English clients and Portuguese clients
recruiting people from Portugal to work in the UK.
Night Freight
Data Input Clerk
I worked as an input clerk, and secretary, performing office duties, filing,
answering incoming/out coming calls, emailing clients, reception duties, and
faxing, composing letters.
Broomfield’s
School
Colchester
Primary
Translator
During my gap year from Essex University, I acted as a translator for a
young Brazilian boy throughout his eleven plus examination. I translated the
questions into Portuguese and his answers back into English for the
examining board.
Basildon Adult
Community College
Italian Teacher
I ran an introductory course in Italian for adults.
Full Clean UK and Italian Licence with Own Vehicle
References available on request
2001 – 2003
