Helene Nanamou

HELENE NANAMOU​ ​ ​ ​ ADDRESS: Pasig City,Ortigas-Philippines EMAIL:-TELEPHONE. No: - ​ ​ ​ To obtain a full-time position as a Customer service, Technical Support Staff and/or Service Desk Analyst (FRENCH) in a company offering a variety of challenges and responsibilities where my skills and abilities can be fully utilized, for both personal and Company growth. ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Strong IT Skills Basic knowledge of VOIP Possess Strong Charismatic Leadership Qualities Dynamic Personality Working knowledge of Applications Software. Familiarity with using and navigating help desk/ticketing software(Service now,Salesforce,Right Now,CXOne…… Strong Communication Skills Excellent problem-solving and analytical skills Adaptive to changing work schedules and working hours Ability to handle multiple tasks within limited period of time ​ ​ ​ ​ Company : CGI Philippines 10 months of working experience Position : Service Desk Analyst Tier1 Duration: From January 6th 2025 to Now Job Description : ●​ Answering calls, emails, and chat from Rituals Stores reporting technical issues ●​ Troubleshooting and resolving common issues in Rituals Stores, such as password resets, account lockouts, software access requests,HP printer issues, network connectivity problems,Scanners and POS issues,Security camera and People counter issues,Landline phones,iphones and iPad issue & configurations,iMac and Mac mini installations,Receipt printer & Cashdrawer issues and Microsoft Office 365 Apps . ●​ Escalating complex or unresolved issues (those requiring Tier 2 or Tier 3 expertise) to specialized teams (Network Admins, System Admins, or Application Developers) while ensuring all necessary information is passed along. ●​ Performing basic system checks, updates, and testing to ensure optimal performance and security compliance. Company: TELUS INTERNATIONAL PHILIPPINES 3 years and 10 months of working experience Position: Technical support representative /Customer service representative (TSR/CSR). Duration: From January 20th 2021 to October 30th 2024 ​ Job Description: ●​ Attend customers queries, concerns and issues regarding services through voice and non-voice interaction ●​ Take advantage of every customer’s interaction as an opportunity to create customer’s loyalty ●​ Interacts with teams and supports team leaders in all initiatives aimed at driving individuals and team performance. ●​ Assist customer’s technical and billing queries, concerns and issues regarding their security alarm systems both in French and English. ●​ Assist customers technical and billing concerns regarding their phone lines (business connect) both in French and English ●​ Assist customers billing and technical issues regarding their Google services (business apps) both in French and English. ●​ Assist customer’s technical and billing issues and queries regarding their internet both in English and French. ​ ​ ​ ​ ​ Company: TCL Philippines 9 months of working experience ​ Position: Technical support representative (TSR). ​ Duration: From July 2019 to March 2020 Job Description: ●​ Attend customers queries and concerns regarding services through voice and non-voice interaction ●​ Assist customers with technical and billing issues regarding their TCL TV’s both in French and English. . ●​ Assist customers with technical and billing issues regarding their THOMSON TV’s both in French and English. WAS INSTITUTE GHANA-ACCRA English language Proficiency English: Excellent (written, oral and spoken) WAS INSTITUTE GHANA-ACCRA Training of 3 months in office administration Software: MS Word, Excel .Access and PowerPoint CHEICK MODIBO DIARRA INTERNATIONAL UNIVERSITY (CONAKRY) 3 years of experience- Bachelor’s degree in Sciences of languages and business administration NELSON MANDELA HIGH SCHOOL SIGUIRI GUINEA- High school Graduate in Social sciences DATE OF BIRTH​ SEX​ ​ ​ ​ : MARCH.18.1997 ​ : FEMALE MARITAL STATUS​ ​ : SINGLE NATIONALITY​ : GUINEAN ​ LANGUAGE SPOKEN​ : FRENCH AND ENGLISH REFERENCES: If contact references are highly needed please let me know