Helena Okafor

HELENA OKAFOR - DEDICATED VIRTUAL ASSISTANT --LinkedIn Profile SUMMARY ● Dynamic Virtual Assistant with 2 years of operational efficiency and executive support expertise. ● Proven customer service skills, achieving an 85% first-contact resolution rate and enhancing client satisfaction. ● Strong communicator with expertise in time management, executive organization, project management, and technical proficiency. WORK EXPERIENCE Virtual Administrative Assistant Jan 2023 - April 2024 Trustcore Realty – Miami, USA ● I managed scheduling, email correspondence, and data entry, facilitating seamless operations and allowing clients to prioritize their key tasks. ● I strategically created targeted content & social media posts using Canva to enhance brand visibility. Customer Service Representative Feb 2019 - Oct 2019 Outsource Global – Abuja, Nigeria ● I delivered exceptional remote customer service by handling 50+ customer inquiries daily with an 85% resolution rate on first contact, leading to a 10% boost in customer satisfaction scores. ● Accurately entered and maintained client records and administrative data with a 99% accuracy rate, ensuring up-to-date information. ● Proactively identified and contacted potential clients through cold calling to generate qualified leads. Virtual Assistant Jan 2024 - Sept 2024 Three W International – Los Angeles, CA ● Conducted in-depth research to identify universities accepting international students, and sourced tutors proficient in students' native languages. My research contributed to an 80% success rate in identifying universities, and insurance providers, ensuring comprehensive coverage for students, thereby facilitating a smoother transition to their study abroad experience. ● I expertly coordinated and managed executive travel arrangements, delivering seamless itineraries that resulted in highly successful and efficient travel experiences for my client. SKILLS ● Time management, Strong Communication ● Executive Organisation Attention to Details TOOLS & TECHNOLOGIES ● Microsoft Office Suite, ● Google Workspace Click-Up / Asana Hubspot / Zapier Dropbox / Google Drive ● Canva / Adobe ● Project Management, ● Technical Proficiency ● Slack / Zoom, ● Calendly / Picktime ● Apollo / Hunter io VOLUNTEER ACTIVITIES Administrative Executive Assitant- United Towns Agency April 2023 - Present I attend CEO meetings, manage travel plans, take detailed memos, and coordinate the CEO's calendar to enhance scheduling efficiency and productivity. EDUCATION & CERTIFICATIONS Madonna University – Nigeria BL, Bachelor of Law LANGUAGES ● English - Expert ● Igbo - Native UDEMY - Virtual Assitant Training ALX AFRICA - Virtual Assistant Training ● French - Conversational