70 Perimeter Center East
Atlanta, GA 30346
--Skype: Helena Figgures
Helena Figgures
Virtual Assistant & Project Manager
7th Wonder Branding
Atlanta, GA
Contractor: VA and PM
2014-Present
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Create Social Media Images and Content. Post to platforms 3-5 times per week.
Provide project management and support to team of 3.
Develop content, based on client social media needs.
Monitor social media assets, responded to online comments when appropriate.
Track and summarize all correspondence to ensure public image is maintained and properly represented.
Serve as liaison between the entire Branding team and clients to delegate tasks and ensure project success.
Ensure emails, notifications or any other communication to executives is properly escalated.
Create quotes, contracts, and invoices.
Blue Cross Blue Shield
Columbia, SC
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C
ustomer Service Advocate III
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Acted as a web liaison between medical staff and claims department.
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Responsible for processing applications submitted by suppliers.
Wiseboro English Training
China
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F
oreign English Teacher
Developed learning curriculum to teach children English immersion.
ProCore Solutions
Marietta, GA
Customer Support Rep
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Maintained highest CSTAT scores of all representatives.
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Introduced and managed rollout of training materials for all CSR’s.
Additional Experience-
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Pre-K Lead Teacher- Sunshine House
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Case Manager - Mecklenburg County DSS
SKILLS
Microsoft suite of products. Social Media planning and scheduling. T
ime management, Organization, Multitasking.
EDUCATION
South University
Master of Public Administration
2o13-2014
Columbia, SC
South Carolina State University
Bachelors of Science, Business Management
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Orangeburg, SC
Professional Development: Currently completing self-paced study of Salesforce CRM platform.
