HELEN OGECHUKWU ONYIAGHA
Block 103 LSDPC Ijaiye Medium Housing Estate, Ogba, Lagos
Tel: - / - | Email:-
Professional Summary
Customer-focused professional with 5+ years of diverse experience spanning pharmacy, customer support,
sales, and digital marketing. Known for delivering outstanding customer service, fostering strong client
relationships, and managing high-volume communications with empathy and efficiency. Adept at anticipating
customer needs, resolving complaints, and maintaining high satisfaction levels in dynamic environments.
Key Skills
- Excellent Customer Service & Communication
- Relationship Management
- Complaint Resolution
- Sales & Product Promotion
- Social Media Management
- Inventory & Order Fulfillment
- Digital Marketing
- Microsoft Office & Tech Proficiency
Professional Experience
Customer Support Representative - Dreamport (March 2025 - Present)
- Handle customer inquiries via phone, email, and chat with professionalism and efficiency.
- Resolve complaints and ensure high customer satisfaction through proactive engagement.
- Track orders, follow up on delivery issues, and provide timely updates to clients.
- Document interactions and escalate issues when necessary.
- Collaborate with technical and logistics teams to provide seamless customer support.
Senior Pharmacist - Alpha Pharmacy and Stores (May 2024 - Present)
- Built and maintained strong customer relationships through prompt communication and service delivery.
- Ensured availability of critical medications and handled logistical arrangements.
- Managed customer expectations both in-store and online with a focus on satisfaction.
- Spearheaded content creation and online advertising initiatives.
General Manager / Branch Manager - Careforte Pharmacy and Healthshop (May 2022 - May 2023)
HELEN OGECHUKWU ONYIAGHA
Block 103 LSDPC Ijaiye Medium Housing Estate, Ogba, Lagos
Tel: - / - | Email:-
- Oversaw customer service across branches, resolving escalated issues to improve satisfaction.
- Led training sessions to enhance staff communication and service delivery.
- Implemented FEFO inventory practices to minimize losses and boost product reliability.
Assistant Pharmacist Manager - MyPharmacy (Sept 2020 - July 2021)
- Strengthened customer engagement through personalized care and prompt service.
- Coordinated with HMO companies to ensure smooth service delivery to enrollees.
- Managed logistics for prescriptions and medical supplies.
Education
B.Pharm, University of Ibadan - 2014 to 2019
Certifications
- Google Digital Marketing Certificate
- Social Media Management & Advertising (Digital Marketing Skills Institute)
