Helen Onyechi Ogo

Helen Onyechi Ogo - •- • Jos Plateau State Summary Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Skills • Bilingual Customer Service Representative • Quality Assurance • Customer Relationship Management Experience 11/2017 - Current Proprietor/Customer Service Representative , Lino's Kitchen, Jos, Jos, Plateau • Training and Mentoring • Negotiation • • • • • • Conducted interviews and hiring process for new hires. Created work schedules and job allocation to staff. Conducted training sessions for new hired staff members. Provided answers to customer inquiries regarding products and services rendered. Created and managed social;l media advertisement, posts and customer engagements. Managed daily operations of the restaurant, including data entry, reservations and hospitality. • Provided feed-backs, suggestions and strategies for better customer experience. 09/2015 - 10/2017 Customer Service Representative/Receptionist , Elshaddai Clinic, Makurdi, Benue State • Answered customer inquiries and provided accurate information regarding products and services. • Provided excellent customer service to resolve customer complaints in a timely manner. • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. • Performed administrative tasks such as filing paperwork, updating databases and generating reports. • Resolved complex problems by working with other departments to provide solutions that meet customer needs. • Identified areas of improvement in customer service processes and suggested changes accordingly. • Developed strong relationships with customers by providing personalized assistance and support. • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. • Answered inbound calls, chats and emails to facilitate customer service. • Maintained detailed records of customer interactions, transactions and comments for future reference. 10/2014 - 10/2015 Classroom Teacher(Internship), Government Junior Secondary School, Zungeru, Niger State • • • • Taught junior high school students in a classroom environment. Took and monitored students' daily attendance for accountability. Prepared lesson plans according to the National Curriculum standard requirement. Conducted after-school-hours tutorial sessions for students based on individual performance, requirements and needs. • Conducted periodic assessment tests to evaluate students' comprehension of modules completed. • Responsible for monitoring students during examinations for compliance with school regulations. • Responsible for assessing, scoring and providing final results for students after examinations. 11/2009 - 09/2014 Customer Service Representative (Part-time), Mummy's Fashion Spot, Makurdi, Benue State • Answered customer inquiries and provided accurate information regarding products and services. • Provided excellent customer service to resolve customer complaints in a timely manner. • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support. • Maintained detailed records of customer interactions, transactions and comments and concerns. • Performed administrative tasks such as filing paperwork, updating databases and generating reports. • Identified areas of improvement in customer service processes and suggested changes accordingly. • Developed strong relationships with customers by providing personalized assistance and support. • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. • Answered inbound calls, chats and emails to facilitate customer service. • Demonstrated excellent communication skills in resolving product and consumer complaints. • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Education And Training 02/2014 Bachelor Of Arts, Theater Arts Benue State University, Makurdi, Benue State. Nigeria References References available upon request.