Helen Olanma Okoronkwo

HELEN OLANMA OKORONKWO Customer Support Specialist | Virtual Assistant | Public Health Practitioner-| - | Remote PROFESSIONAL SUMMARY Results-driven Customer Support Specialist and Virtual Assistant with a Bachelor of Science in Public Health and hands-on clinical and administrative experience. Skilled in managing high-volume communications, CRM systems, and remote administrative coordination across healthcare and business environments. Proficient in Zendesk, HubSpot, Freshdesk, and project management platforms including Trello, Asana, ClickUp, and Monday.com. Known for exceptional attention to detail, data accuracy, confidentiality compliance, and delivering client-centered service in both remote and on-site settings. CORE COMPETENCIES Customer Support & Service Excellence | CRM & Helpdesk Management (Zendesk, HubSpot, Freshdesk) | Virtual Assistance & Administrative Coordination | Ticketing Systems & Issue Resolution | Client Relationship Management | Email, Chat & Phone Support | Data Entry & Records Management | Project & Task Management | Calendar & Schedule Coordination | Documentation & Reporting | Health Communication & Client Education | Problem-Solving & Critical Thinking | Team Collaboration & Remote Work Efficiency WORK EXPERIENCE Clinical Intern | Primary Health Center, Amuzukwu, Umuahia | July 2025 – August 2025 • Delivered patient-centered support by responding to inquiries, guiding clients, and facilitating clear communication between patients and healthcare providers. • Maintained accurate patient records in strict compliance with data protection and confidentiality standards. • Coordinated appointment scheduling, managed patient flow, and supported clinical activity planning to optimize service delivery. • Educated patients on treatment procedures and preventive care measures, contributing to improved health literacy outcomes. • Collected, organized, and documented health data for reporting and research purposes. • Collaborated with multidisciplinary teams to enhance service quality and patient satisfaction. Clinical Intern | Federal Medical Center, Umuahia (FMC) | September 2024 – October 2024 • Administered routine immunizations and conducted standardized screening tests in compliance with established clinical protocols. • Counselled parents on newborn care practices, danger signs, and appropriate escalation pathways. • Supported family planning procedures and facilitated early mother-infant bonding through skin-to-skin contact protocols. Administrative Support Assistant | Easy Treat Clinic, Port Harcourt | February 2019 – September 2021 • Managed front-desk operations, welcoming patients and handling all inquiries in a professional and empathetic manner. • Scheduled and coordinated patient appointments to optimize clinical workflow and minimize wait times. • Maintained accurate paper and electronic patient records with strict adherence to confidentiality standards. • Handled multi-channel communications including phone, email, and in-person inquiries, routing patients to appropriate departments. • Prepared reports, administrative correspondence, and documentation to support healthcare staff operations. • Managed office supplies and maintained a clean, organized, compliance-ready work environment. Office Administrator | Zidon Graphics, Aba | January 2016 – December 2016 • Provided comprehensive administrative support including correspondence handling, scheduling, and front-desk management. • Managed office communications across calls, emails, and memos, ensuring timely and accurate information flow. • Processed invoices, issued receipts, and maintained organized financial records for internal reporting. • Performed data entry, file management, and digital record-keeping to support day-to-day operational efficiency. EDUCATION Bachelor of Science (B.Sc.) in Public Health – Abia State University, Uturu | 2025 Ordinary National Diploma (OND) in Science Laboratory Technology – Oko Polytechnic, Anambra State | 2018 Senior Secondary School Certificate (SSCE) – Abba Comprehensive Secondary School, Abia State | 2016 CERTIFICATIONS & TRAINING In-Demand IT Skills Training – Digital Witch Support Community Project Management Associate Virtual Internship – Excelerate | PM Lead, Community Engagement Initiative TECHNICAL SKILLS & TOOLS CRM & Helpdesk: HubSpot, Zendesk, Freshdesk Communication & Collaboration: Slack, Microsoft Teams Productivity & Administration: Google Workspace, Microsoft Office Suite, Email Management, Document Preparation Project Management: Trello, Monday.com, ClickUp, Asana Scheduling: Calendly, Picktime REFERENCES Available upon request.