Helen Nneoma Obioma

OBIOMA HELEN NNEOMA Behind Hillview Estate Gaduwa, Abuja. PHONE: -,- EMAIL:- CUSTOMER SUPPORT REPRESENTATIVE Manage incoming calls, generate sales leads, Identify and assess customers’ needs to achieve satisfaction, build sustainable relationships and trust with customers through open and interactive communication, provide accurate, valid and complete information, handle customer complaints and questions, give customers information about the Product/services as they come, take orders, and process required. Provide appropriate solutions and alternatives within the time limits. Follow communication procedures, guidelines and policies. OBJECTIVE: To attain professionalism and excellence in pursuit of a career. Contributing extensively to the overall objective of the organization and the ability to work in honesty, effective communication skills, integrity, loyal, obedience, good personnel skills and effective use of initiative. PERSONAL DATA: SEX:Female MARITAL STATUS:Single DATE OF BIRTH:15th October, 1990 STATE OF ORIGIN:Abia State L.G.A:Bende RELIGION:Christianity EXPERIENCE: 2015 TO DATE:CUSTOMER SUPPORT REPRESENTATIVE BREKETE FAMILY SMART CITY Scan, file and keep records of customer documents. Manage incoming calls. Generate sales leads, Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customers through open and interactive communication. Provide accurate, valid and complete information. Handle customer complaints questions and feedback, give customers information about the Product/services as they come, take orders, and process required. Follow communication procedures, guidelines and policies. 2014 – 2018:SECRETARY COMPASS SOLICITORS LAW FIRM Provide direct assistance, scheduling clients’ appointments, organizing and maintaining all legal documents kept on site. Preparing court statements and forms. Collecting and delivering documents. 2011 – 2012:SECRETARY S.N ILLONUBA & CO. Provide direct assistance, scheduling clients’ appointments, organizing and maintaining all legal documents kept on site. Preparing court statements and forms. Collecting and delivering documents. 2009 – 2010:SALES REPRESENTATIVE LIFTED COMMUNICATIONS ZUBA FCT ABUJA Sell telecommunications products and services to both individuals and companies. Write and submit accurate orders. Prepares weekly and monthly reports. EDUCATION Awaiting result:BSc in Mass Communication National Open University of Nigeria 2013:National Diploma in Mass Communication (ND) Nuhu Bamalli Polytechnic Zaria Kaduna State 2009:National Examination Council (NECO) Our Lady’s Secondary School Suleja Niger State 2003:First School Leaving Certificate (FSLC) LEA Primary School Zuba FCT Abuja SKILLS:- Sales Analysis: background of sales with deep negotiating contracts. Applying good time management. Business process improvement. Strategic planning. Managing workload in the most effective way. CERTIFICATES 2012- Certificate of Proficiency Trustco Resources Limited. 2020- Certificate of participation Techpatriate Services. 2022- Certificate of Inbound Hubspot Academy 2022- Certificate in Developing Quality Customer Service Skills Alison.com LANGUAGE:English, Igbo, Hausa.