Helen Ifedili

I help growing businesses scale smoothly by building strong customer support operations, clean CRM systems and reliable bookkeeping processes, so founders can focus on growth without operational chaos. 

With 6+ years of hands-on experience, I’ve supported 50+ companies across tech, fintech, SaaS, eCommerce, real estate and consulting. My work has helped teams reduce response times by up to 60%, improve first-response resolution, streamline internal workflows and gain clear, trustworthy financial records.

I don’t just complete tasks, I build systems. From designing scalable customer support workflows and optimizing CRMs to cleaning up backlogged books and managing day-to-day operations, I take full ownership and ensure nothing slips through the cracks.

I’m known for being reliable, detail-oriented and proactive. I believe great operations are built on consistency, empathy and accountability and I treat every business I support as if it were my own.

Tools I work with: Zendesk, Freshdesk, Intercom, HubSpot, Zoho CRM, Sales force, Zoho Desk, QuickBooks Online, Zoho Books, ClickUp, Asana, Notion, Microsoft Office and Google Workspace.

If you’re looking for someone who can manage customer communication, optimize systems, keep your operations and manage your cashflows, I’m happy to help.