Helen Ebong Idum

I am a friendly, approachable, and results-driven customer service and sales professional with over 3 years of experience in lead generation, client relationship management, and customer support across various industries, including real estate, insurance, and public health.

I take pride in my ability to actively listen, communicate effectively, and resolve customer concerns with empathy and professionalism.

Throughout my career, I have built a reputation for consistently exceeding targets and driving business growth through a customer-first approach. At Atlas Home, I successfully managed cold and warm calling efforts, qualified leads, scheduled appointments, and supported clients throughout the property acquisition process.

I maintained up-to-date client records using CRM software, ensuring seamless follow-ups and improved conversion rates.

In my previous role at Kinzel Benefit, I consistently achieved more than 100 connected calls daily, generating an average of 15 qualified leads with a 60% conversion rate. My strong analytical skills enabled me to assess client eligibility for insurance products while building lasting relationships that contributed to client retention and satisfaction.

With a strong foundation in customer care from my time at Report Owl, I developed key skills in problem-solving, conflict resolution, and proactive follow-ups, always striving to create a positive customer experience. I have been commended for my ability to remain calm under pressure and find tailored solutions to meet customer needs.

My hands-on experience is supported by technical proficiency in CRM platforms, Microsoft Office, and Excel, as well as strong organizational skills gained from my internship at the Public Health Department in Abuja. I am always eager to learn and continuously seek opportunities for growth through training and feedback.

Some of my proudest accomplishments include contributing to a 20% reduction in claims processing time through process improvement, helping drive a 15% increase in product adoption through upselling strategies, and maintaining consistently high customer satisfaction ratings.

I am now seeking to bring my dedication to customer service, strong communication skills, and industry knowledge to a dynamic team where I can contribute meaningfully to business success while continuing to grow professionally.