Helen David Udoh

I am Helen David Udoh, a dedicated and results-driven Customer Service Professional with over 10 years of experience in banking, sales, outbound communication, and client relationship management. My career has been shaped by a deep commitment to excellent service, clear communication, and the ability to engage customers with confidence and professionalism.

I recently graduated from Digital Witch Academy and IT School, where I was trained in modern digital tools, CRM platforms, telemarketing systems, remote-work tools, and customer support software. This training strengthened my ability to handle outbound calls, manage leads, book appointments, resolve concerns, and support clients in a fast-paced virtual environment.

Across roles in Access Bank, Ecobank, and British American Tobacco, I have built strong skills in customer engagement, record accuracy, problem-solving, conflict resolution, and meeting performance targets. My approach focuses on empathy, active listening, and delivering solutions that improve customer satisfaction.

I am passionate about continuous learning, digital innovation, and helping organizations grow by providing exceptional customer support and smooth communication experiences. I bring reliability, professionalism, and a strong work ethic to every role I take on.