Helen Amubieya

HELEN AMUBIEYA- /--| Orchid Rd. Lekki., Lagos State, Nigeria EDUCATION, TRAINING, AND CERTIFICATION BSC,In Biochemistry. Kwara State University,Malete 2024 Digital Training (Virtual Assistant). 2025 Career Crafters Academy PROFESSIONAL SUMMARY Detail-oriented Virtual Assistant and Customer Service Representative with expertise in administrative tasks, customer inquiry management, and digital tool utilization. I deliver exceptional support in fast-paced environments, ensuring high customer satisfaction and streamlined operations with a professional and courteous approach. PROFESSIONAL EXPERIENCE THE AJALA GAME STORE,LEKKI LAGOS STATE Feb 2025 – May 2025 Role(s) held in this organization Customer Service Representative Key responsibilities and achievements: • Responded promptly to customer inquiries via phone calls and live chat. • Assisted customers with placing orders, processing exchanges, and managing returns. • Provided accurate information about products, services, features, and benefits to enhance customer understanding • Uploaded and documented customer orders on Bumpa for record-keeping and inventory tracking. • Resolved customer complaints, concerns, and issues in a timely and professional manner FREELANCE Aug 2023- Jan 2025 Role(s) held in this organization Executive Virtual Assistant Key responsibilities and achievements: • Coordinated and managed calendars for executives, ensuring seamless scheduling and appointments • • • Responded to emails, managed inbox, and prioritized messages for timely responses, while also drafting and sending correspondence on behalf of executives Booked flights, hotels, and transportation for clients or employees, ensuring smooth travel experiences. Provided exceptional customer service, responding to inquiries, resolving issues, and addressing concerns in a professional and timely manner. ORENZE ILORIN, KWARA STATE May 2019- July 2021 Role(s) held in this organization Virtual Assistant Key responsibilities and achievements: • Scheduled appointments and managed calendars to ensure efficient time allocation and organization. • Handled email and phone correspondence, responding professionally and promptly to clients and stakeholders. • Performed data entry and maintained accurate records for easy access and reporting. • Managed social media accounts by creating, scheduling, and monitoring content to enhance online presence. • Organized and prioritized tasks to ensure timely completion and workflow efficiency. . SKILLS Excellent communication skills. Multitasking Problem-solving abilities. Attention To Detail Data Entry / Email Management Project Management/ Calendar Management Customer Relationship Management Proficiency in Microsoft Office Suite, Asana, Trello,, Calendy, Canva, Google sheet,Slack Time management, Hubspot, Hospitalable, Fresh desk, Zoho, Intercut,