Helen

To The Recruitment Team,

Dear Sir/Ma,

        As an Experienced Secretary, having worked in different sectors, gaining a few essential skills along the way, the position as a Customer Service Representative, was part of my duties. 

        My name is Helen Ndidi Worlu, an indigene of Oroworukwo Town, Port Harcourt Local Government Area and a Graduate of Microbiology from Tansian University, Oba, Anambra State. 

         I got to know about this vacancy through a friend and would be honored to be a team member. Amongst the skills I have gathered during my past job experiences, a clear communication between a customer and a customer service representative is very valuable as it creates an understanding between the representative and the customer which could lead to better outcome. Also a problem-solving skill that can calm even the most difficult situations with customers is of utmost priority as is empathy.

         Other skills includes; active listening patience and resourcefulness, time management and much more.

          I wish to effectively use my skills while also learning in your esteemed establishment to further provide optimal satisfaction to both you and your clients.