Helen

UWANDU HELEN CHIDIEBERE Sales Professional | Appointment Setter | Lead Conversion -▪ English ▪ - ▪Lagos, Nigeria ▪ LinkedIn Profile PROFESSIONAL SUMMARY: High-achieving sales executive with 4 years of experience consistently exceeding sales targets and driving revenue growth. Skilled in cold calling, lead conversion, and appointment setting, with a focus on securing high-value meetings and closing deals. Experienced in using CRM systems to manage leads, track interactions, and ensure timely follow-ups to maximize opportunities. Focused on building lasting client relationships that drive repeat business and long-term success. Ready to apply my skills to boost sales and contribute to the growth of a results-driven team. WORK EXPERIENCE Cold Caller and Appointment Setter Vicorion Communication, Nigeria 02/2022 – 10/2024 Vicorion Communication is a software development company based in Nigeria. We specialize in creating reliable and user-friendly application software that helps businesses improve efficiency and solve everyday challenges. Our team collaborates with clients to understand their needs and deliver customized solutions that fit their goals. ● Made over 250 cold calls per month to identify new leads and grow the customer base. Used market research and direct outreach to qualify prospects, resulting in a 20% increase in scheduled meetings. ● Delivered clear product presentations that outlined the benefits and value of our software solutions. This helped exceed sales targets and improved trust, leading to a 15% increase in conversions from demo to sale. ● Maintained strong relationships with clients by regularly checking in, addressing concerns, and ensuring satisfaction. This approach led to an increase in repeat business and strengthened long-term partnerships. ● Managed customer interactions and sales activities in the CRM, tracking progress and identifying opportunities. Prepared reports that provided insights into customer feedback and market trends, helping refine future sales strategies. ● Provided prompt support to customers, resolving issues quickly to maintain satisfaction and loyalty, which contributed to a strong reputation and repeat business. . Sales Representative Calista Depot, Nigeria 01/2020 – 11/2022 Calista Depot is a car company based in Nigeria, specializing in the sale of both new and pre-owned vehicles. We offer a variety of cars, from compact models to luxury vehicles, catering to a wide range of customer preferences and budgets. In addition to sales, we provide vehicle financing options, trade-in services, and after-sales support to ensure that customers have a smooth and satisfying experience from purchase through ownership. ● Made over 150 cold calls and handled 100+ inbound inquiries each month, consistently meeting or exceeding sales targets. Secured approximately 10 -15 appointments per month, contributing to overall sales growth. ● Delivered multiple product presentations weekly, focusing on customer needs. Improved client engagement and helped increase conversion rates by aligning solutions with their goals. ● Resolved an average of 22 customer concerns each month, maintaining a 90% satisfaction rate and contributing to a significant improvement in client retention. ● Kept organized records of client interactions in a CRM system, ensuring effective follow-ups and improving lead management and increasing lead conversion rates by 25%. ● Coordinated the sales process from initial contact to closing, reducing sales cycle time by 10% and increasing appointment booking rates by 12%. Core Competencies ● Identifying Potential Clients: Actively prospecting and reaching out to potential clients, evaluating their interest in our products or services, and determining if they are a strong fit for follow-up and further engagement. ● Outbound Calls: Making calls to engage prospects, introduce services, and secure appointments for further discussions or demos. ● CRM Efficiency: Managing client relationships by tracking all communications, lead statuses, and follow-up tasks in the CRM system, ensuring every prospect is nurtured and no opportunity is missed. ● Engaging Prospects: Conducting outbound calls to introduce services, build rapport, and secure appointments for detailed discussions or product demonstrations, fostering new business opportunities. Soft Skills Attention to Detail▪Problem Solving Telephone Etiquette ▪ Active Listening Empathy Organizational Skills ▪ Conflict Resolution ▪ Self-Motivation ▪Time Management Persuasive Communication ▪ Customer Relations ▪ Emotional Intelligence Technical Skills Dialer Systems ▪ Order Management Systems CRM Software ▪ Ticketing Systems Product Databases ▪ Payment Processing Time Management Tools ▪ Help Desk Software Reporting Tools ▪ Payment Processing Knowledge Base Software ▪ Education Bachelor of Science in Chemistry | Imo State University | 2014 Virtual Assistant Program | ALX Africa| 2024 IT Support and Sales | Digital Witch | 2024