Helarie Gabriel

I am an experienced IT professional with over 7 years of expertise in managing and supporting computer systems, networks, and technology infrastructure. I am passionate about solving technical issues and ensuring smooth operations across organizations. With a strong background in providing timely and efficient technical support, I thrive in dynamic environments and am always eager to learn and implement new technologies. I work well independently as well as within a team, consistently demonstrating a commitment to excellence in service and technical reliability.

Key Skills:

• Technical Support & Troubleshooting: Adept at diagnosing and resolving hardware and software issues, ensuring minimal disruption to business operations.
• System & Network Administration: Skilled in the installation, configuration, and maintenance of systems and networks, providing a robust and secure IT environment.
• CCTV Software Installation & Maintenance: Proficient in installing, configuring, and troubleshooting CCTV systems, enhancing security measures for the company.
• User Training & Support: Capable of providing clear and effective training to staff, ensuring all users are comfortable with new systems and technology.
• Inventory Management & Documentation: Experienced in maintaining accurate technical documentation and managing equipment inventory for optimal resource allocation.
• Customer Relationship Management: Focused on building strong relationships across departments to foster collaboration and ensure user satisfaction with IT services.
• Backup & Data Security: Conducting regular backup operations to protect data integrity and ensure business continuity.