Shekh Md. Helal
Dhaka Cantonment, Dhaka, Bangladesh
Digital Marketer, SEO, Lead Generation
I have been learning SEO and Digital Marketing for couple of years. Although I have experience in online research and Data analysis for 1 year. I use my strategically expertise and technical knowledge to get the job done. Moreover, I have worked in an online real estate marketplace and there I have learned Property Transaction Management, Task Management, Schedule Management, Contact Management, Customer Service and Data Entry work. I have achieved top team lead award for my outstanding performance in my department. I have Band score 6 in IELTS. I am a hardworking person. When I get used to any work then I am my BOSS
Employment history
Data Analyst | softwaregrid.com
September, 2016 - June, 2017
• Data analysis through different media,
• Collection of data from difference sources,
• Developing and implementing databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality,
• Acquiring data from primary or secondary data sources and maintaining databases/data systems,
• Work with management to prioritize business and information needs,
Customer Support Executive | iBaax Bangladesh
June 2015 - July 2016
• Effectively manage large amounts of incoming calls,
• Generate sales leads,
• Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication ,
• Provide accurate, valid and complete information by using the right methods/tools,
• Meet personal/team sales targets and call handling quotas,
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution,
• Keep records of customer interactions, process customer accounts and file documents,
• Follow communication procedures, guidelines and policies,
• Take the extra mile to engage customers,
Customer Service Representative | Zaffran Indian Cuisine, UK
September 2012 - April 2015
• Initiate and deploy marketing plans.
• Maintain tracker for sales and marketing investment.
• Microsoft Excel enabled reporting system.
• Inbound calls to receive orders from our valued customers and place orders to the production unit.
• Follow up the production process and ensure delivery within committed time.
• Make outbound calls to find out new potential consumers.
• Maintain the database and communicate with the consumers with different channels like, facebook, Instagram, sms/email etc.
Education
• Master of Business Administration (M.B.A.), International Business | University of Dhaka: 2017 - 2019
doing Evening MBA in University of Dhaka. Top University of Bangladesh.
• Bachelors, Marketing | ASA University Bangladesh: 2008 - 2011
I have completed Bachelor of Business Administration. My subject is Marketing.
Other experiences
• Freelancer Photographer
working as a Freelance Photographer at PhotoZone.
• Social Media Marketing
I got experience is social media marketing. Ads on Facebook, Twitter, Youtube, Linkin, blog writing and blog commenting.
I hereby certify that all the information provided above is true to the best of my knowledge and sense and well supported by legal documents.
Signature
Shekh Md. Helal
