Heinrich Hellmann
Business Process Management, Business Analysis and Organizational Development
HEINRICH HELLMANN
Process Analyst | Business Improvement Specialist
Email- Phone: +264 - | Location: Walvis Bay,
Namibia | LinkedIn: linkedin.com/in/heinrichhellmann
PROFESSIONAL SUMMARY
Seasoned business improvement specialist with 30+ years of experience in process
analysis, organizational development, and strategic management. Proven track record in
driving operational efficiency through business process re-engineering, workflow
optimization, and performance management solutions. Demonstrated expertise in Local
Government (28 years) and Banking sectors (8 years) with exceptional analytical,
consulting, and project management capabilities.
CORE COMPETENCIES
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Process Analysis & Improvement
Business Analysis & Requirements Gathering
Project Management
Organizational Development
Strategy & Performance Management
Process Facilitation & Consultation
Workflow Optimization
Change Management
Business Process Re-engineering
PROFESSIONAL EXPERIENCE
FREELANCE MANAGEMENT CONSULTANT
Self-employed | 2022 - Present
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Provide specialized consulting services in Business Process Management/Reengineering, Business Analysis, and Organizational Development
Conduct comprehensive process assessments and implement optimization
strategies resulting in efficiency improvements for clients
Develop tailored business process frameworks aligned with industry best
practices and client-specific requirements
Lead organizational transformation initiatives that enhance operational
effectiveness and strategic alignment
Facilitate workshops on process improvement methodologies and change
management for executive teams
Deliver business analysis services including requirements gathering, process
mapping, and solutions recommendations
Create detailed process documentation and performance measurement systems
for diverse organizational clients
STRATEGY & PERFORMANCE MANAGEMENT CONSULTANT
City of Windhoek | 2009 - 2022
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Designed and implemented comprehensive performance management systems
for 10 departments, resulting in improvement in strategic goal achievement
Led the development of a city-wide Business Process Management (BPM)
framework that standardized 200+ core processes
Facilitated 40+ strategic planning workshops resulting in measurable alignment
of departmental KPIs with organizational objectives
Implemented Balanced Scorecard methodology across the organization,
improving performance tracking
Designed and documented critical business processes using Bizagi Modeler and
MS Visio, creating a centralized process repository
Conducted process maturity assessments that identified efficiency improvement
opportunities
Mentored and trained staff members in process analysis methodologies and
continuous improvement techniques
MANAGER: PROCESS INNOVATIONS
Nedbank | 2005 - 2009
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Reduced customer onboarding time by 60% through process redesign and
elimination of redundant steps
Led a cross-functional team of analysts in identifying and implementing process
improvements
Developed standardized process documentation templates that improved process
consistency
Created a process measurement framework that enabled real-time monitoring of
key operational metrics
Collaborated with IT to implement 3 automated workflow solutions that reduced
manual processing by 70%
Conducted 20+ process improvement workshops resulting in streamlined
operations and enhanced customer experience
MANAGER: ORGANIZATION
Nedbank | 2003 - 2005
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Led organizational restructuring initiatives that optimized workforce allocation
and improved operational efficiency
Conducted comprehensive organizational assessments across 8 departments to
identify structural inefficiencies
Implemented change management programs that achieved 90% employee
adoption rates for new organizational structures
Redesigned job profiles using the Paterson Method of Job Evaluation, ensuring
proper role alignment
Created an organizational development roadmap that supported the bank's
strategic transformation initiatives
BUSINESS ANALYST
City of Windhoek | 1989 - 2002
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Analyzed and redesigned critical business processes across multiple departments,
improving operational efficiency
Developed comprehensive requirements documentation for 10+ major system
implementations
Conducted stakeholder interviews and facilitated requirements gathering
sessions
Created detailed process maps and workflow diagrams that improved crossfunctional understanding of operations
Implemented process improvement initiatives that reduced processing
Prepared analytical reports with data-driven recommendations that influenced
strategic decision-making
Collaborated with IT teams to translate business requirements into functional
system specifications
PRINCIPAL WORK STUDY OFFICER
City of Windhoek | 1987 - 1998
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Conducted time and motion studies that established baseline performance
metrics for operational activities
Analyzed work methods and procedures across 12 departments to identify
improvement opportunities
Developed standardized workflow diagrams that improved process
documentation quality
Implemented work measurement techniques that established accurate
performance standards
Recommended process improvements that reduced operational in targeted
departments
Created and maintained a comprehensive process documentation library for the
organization
FRANCHISE OWNER
St Elmo's Pizza Way | 2006 - 2009 (Part-time)
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Achieved 35% year-over-year revenue growth through implementation of
streamlined operations and improved customer service
Developed and implemented standard operating procedures that improved
product consistency by 50%
Managed a team of 15 employees, reducing staff turnover by 40% through
improved training and engagement
Implemented inventory management processes that reduced waste by 25% and
improved profitability
Created performance metrics dashboard that enabled data-driven decision
making and operational improvements
ADMINISTRATIVE CLERK
Trust Bank | 1983 - 1986
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Processed an average of 150+ daily transactions with 99.8% accuracy
Implemented a filing system reorganization that improved document retrieval
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Coordinated cross-departmental administrative functions to ensure smooth
operational workflow
EDUCATION
Master's Degree in Business Administration (MTech BA)
Technikon SA | 2001
Higher Diploma in Business Administration
Technikon SA] | 1995
National Diploma in Organisation and Work Study
[Technikon SA] | 1986
PROFESSIONAL DEVELOPMENT
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Certified Balanced Scorecard Practitioner
Barrett Cultural Transformation Tools Practitioner
Project Management - USB
Business Process Re-Engineering Masterclass
Analyzing and Modeling Business Processes
Paterson Method of Job Evaluation
QPR Balance Scorecard and Process Modelling
TECHNICAL SKILLS
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Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Business Process Modeling (MS Visio, Bizagi Modeler)
Performance Management Systems
Business Analysis Tools
Project Management Software
