Heinrich Hellmann

HEINRICH HELLMANN Process Analyst | Business Improvement Specialist Email- Phone: +264 - | Location: Walvis Bay, Namibia | LinkedIn: linkedin.com/in/heinrichhellmann PROFESSIONAL SUMMARY Seasoned business improvement specialist with 30+ years of experience in process analysis, organizational development, and strategic management. Proven track record in driving operational efficiency through business process re-engineering, workflow optimization, and performance management solutions. Demonstrated expertise in Local Government (28 years) and Banking sectors (8 years) with exceptional analytical, consulting, and project management capabilities. CORE COMPETENCIES • • • • • • • • • Process Analysis & Improvement Business Analysis & Requirements Gathering Project Management Organizational Development Strategy & Performance Management Process Facilitation & Consultation Workflow Optimization Change Management Business Process Re-engineering PROFESSIONAL EXPERIENCE FREELANCE MANAGEMENT CONSULTANT Self-employed | 2022 - Present • • • • • • • Provide specialized consulting services in Business Process Management/Reengineering, Business Analysis, and Organizational Development Conduct comprehensive process assessments and implement optimization strategies resulting in efficiency improvements for clients Develop tailored business process frameworks aligned with industry best practices and client-specific requirements Lead organizational transformation initiatives that enhance operational effectiveness and strategic alignment Facilitate workshops on process improvement methodologies and change management for executive teams Deliver business analysis services including requirements gathering, process mapping, and solutions recommendations Create detailed process documentation and performance measurement systems for diverse organizational clients STRATEGY & PERFORMANCE MANAGEMENT CONSULTANT City of Windhoek | 2009 - 2022 • • • • • • • Designed and implemented comprehensive performance management systems for 10 departments, resulting in improvement in strategic goal achievement Led the development of a city-wide Business Process Management (BPM) framework that standardized 200+ core processes Facilitated 40+ strategic planning workshops resulting in measurable alignment of departmental KPIs with organizational objectives Implemented Balanced Scorecard methodology across the organization, improving performance tracking Designed and documented critical business processes using Bizagi Modeler and MS Visio, creating a centralized process repository Conducted process maturity assessments that identified efficiency improvement opportunities Mentored and trained staff members in process analysis methodologies and continuous improvement techniques MANAGER: PROCESS INNOVATIONS Nedbank | 2005 - 2009 • • • • • • Reduced customer onboarding time by 60% through process redesign and elimination of redundant steps Led a cross-functional team of analysts in identifying and implementing process improvements Developed standardized process documentation templates that improved process consistency Created a process measurement framework that enabled real-time monitoring of key operational metrics Collaborated with IT to implement 3 automated workflow solutions that reduced manual processing by 70% Conducted 20+ process improvement workshops resulting in streamlined operations and enhanced customer experience MANAGER: ORGANIZATION Nedbank | 2003 - 2005 • • • • • Led organizational restructuring initiatives that optimized workforce allocation and improved operational efficiency Conducted comprehensive organizational assessments across 8 departments to identify structural inefficiencies Implemented change management programs that achieved 90% employee adoption rates for new organizational structures Redesigned job profiles using the Paterson Method of Job Evaluation, ensuring proper role alignment Created an organizational development roadmap that supported the bank's strategic transformation initiatives BUSINESS ANALYST City of Windhoek | 1989 - 2002 • • • • • • • Analyzed and redesigned critical business processes across multiple departments, improving operational efficiency Developed comprehensive requirements documentation for 10+ major system implementations Conducted stakeholder interviews and facilitated requirements gathering sessions Created detailed process maps and workflow diagrams that improved crossfunctional understanding of operations Implemented process improvement initiatives that reduced processing Prepared analytical reports with data-driven recommendations that influenced strategic decision-making Collaborated with IT teams to translate business requirements into functional system specifications PRINCIPAL WORK STUDY OFFICER City of Windhoek | 1987 - 1998 • • • • • • Conducted time and motion studies that established baseline performance metrics for operational activities Analyzed work methods and procedures across 12 departments to identify improvement opportunities Developed standardized workflow diagrams that improved process documentation quality Implemented work measurement techniques that established accurate performance standards Recommended process improvements that reduced operational in targeted departments Created and maintained a comprehensive process documentation library for the organization FRANCHISE OWNER St Elmo's Pizza Way | 2006 - 2009 (Part-time) • • • • • Achieved 35% year-over-year revenue growth through implementation of streamlined operations and improved customer service Developed and implemented standard operating procedures that improved product consistency by 50% Managed a team of 15 employees, reducing staff turnover by 40% through improved training and engagement Implemented inventory management processes that reduced waste by 25% and improved profitability Created performance metrics dashboard that enabled data-driven decision making and operational improvements ADMINISTRATIVE CLERK Trust Bank | 1983 - 1986 • • Processed an average of 150+ daily transactions with 99.8% accuracy Implemented a filing system reorganization that improved document retrieval time • Coordinated cross-departmental administrative functions to ensure smooth operational workflow EDUCATION Master's Degree in Business Administration (MTech BA) Technikon SA | 2001 Higher Diploma in Business Administration Technikon SA] | 1995 National Diploma in Organisation and Work Study [Technikon SA] | 1986 PROFESSIONAL DEVELOPMENT • • • • • • • Certified Balanced Scorecard Practitioner Barrett Cultural Transformation Tools Practitioner Project Management - USB Business Process Re-Engineering Masterclass Analyzing and Modeling Business Processes Paterson Method of Job Evaluation QPR Balance Scorecard and Process Modelling TECHNICAL SKILLS • • • • • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Business Process Modeling (MS Visio, Bizagi Modeler) Performance Management Systems Business Analysis Tools Project Management Software