Heiko Frank Hofmann

Customer support professional with over 18 years of experience across diverse industry segments dedicated to providing quality care for ultimate customer satisfaction. Adept in Quoting (Quote-to-Cash), Opportunity management, and Order processing. Dedicated to identifying customer needs and delivering effective solutions to all problems.

My fields of experience are:

• Quoting (Quote-to-Cash)
• Managing Contracts for renewals
• Opportunity management
• Order processing via the CRM tool (Salesforce.com)
• Conduction license customization, and research
• Renewal records update and RAD (Renewal Anniversary Date) changes
• Communication and support of various internal and external divisions (Sales, Support, Distribution)
• Maintain and update the database with customer information

I can work in the following time zones: -3, -4, -5, -6, -7, 0, +1, +2