Heidi Nina Sioson

HEIDI NINA SIOSON WORK EXPERIENCE ABOUT ME With 6+ years of experience in the BPO (Business Process Outsourcing)and Freelance industry, I've handled several positions –Seller Support, Virtual Assistant,Customer Service Representative, Billing Representative, Support Ambassador CONTACT PHONE: - EMAIL:-SKYPE: live:.cid.3556f25f14e47881 SKILLS AND ABILITIES -I am able to handle Multiple taskson a daily basis. -I use a creative approach tosolve problems. -l am a dependable person who isgreat at time management. -l am always energetic and eager tolearn new skills. -I have experience working as part ofa team and individually. -Even though I take my work seriously, I do have a good sense ofhumor. Freelance Amazon Virtual Assistant Started October 2020 – January 30, 2023 Last client: Lacey Sanders • Account Health/ Feedback/ Voice of Customer/ Performance Notifications / Metrics / Claims Monitoring • Inventory tracking • Monitoring and updating Buy Box / Listing issues such as Stranded Inventory / Suppressed Inventory / Unfulfillable Inventory / Pricing Issues etc. • Monthly reporting or Sales and Account Growth • Tracking Case Logs • Listing Optimization or updating product information. • Creating Coupons / Deals / Customer Engagement etc. • Creating A+ content or Store Front • Monitoring of Retail Arbitrage • Creating Keywords Research (Helium10) • Creating Competitors Analysis • Shipment Reconciliation monitoring and filling. • Creating SOPs / Invoices / Contracts etc Amazon Seller Support / Concentrix Philippines April 2017- April 2018 • Handling Sellers Concerns or Open Cases • Helping the Sellers to Open their Amazon Accounts • Escalating A-Z and Chargeback Complains • Helping the Amazon Buyers on how to purchase their very firstorder. • Helping the Sellers to Add their listings/Add Variations etc. • Helping the Sellers to close their account to avoid charges. • Helping the Sellers to remove negative feedback • Locating the missing units in the fulfillment centers. • Giving them the best options and tips on how to win the Buy Box. • Handling all general tasks for the Sellers Accounts. • Handling all general tasks for the Sellers and Buyers Comcast Billing Representative AfniPhilippines August 2017- August 2018 • Handling the Customers Concerns about their bills (payment extension, changing their due date, adjusting wrong charges, create invoice for their additional subscriptions. Etc) • Upselling (Upgrading their subscriptions by giving thempromotions) • Handling all general tasks for the customers bills. Airbnb Support Ambassador TDCX Philippines April 2021- May 2022 • Helping the guests to schedule their bookings. • Helping the guests to find the best place to stay. • Giving the guests some promotions • Helping them with their stay • Helping the host to file claims when something is broken in theirlistings • Helping the Hosts to give some gifts, flowers. Etc to their loyalguests. • Helping the Hosts to advertise their listings to social media EDUCATION • Tertiary Bachelor of Science in Business Administration Major in MarketingManagement Graduated – The National Teachers College Manila SY:- • Secondary Guzman College of Science and Technology SY:- • Primary Doña Juana Elementary School SY:- CHARACTER REFERENCES Charmaine Bedayo ESL Teacher- Ethel Villanueva Amazon Virtual Assistant- I hereby declare that the above information provided above is true andcomplete. Heidi Nina Sioson