Heidi L. Wilson

HEIDI WILSON, PMP Charlotte, NC |- |-| LinkedIn: Heidi Wilson, PMP Program Management Office (PMO) Leader EXECUTIVE SUMMARY Senior PMO leader with proven expertise establishing enterprise-wide frameworks, driving large-scale technology integration, and delivering strategic initiatives resulting in 40% improved project delivery across $15M+ portfolios. EDUCATION & CERTIFICATIONS Project Management Professional (PMP), PMI (PMP ID-) - October 2023 Lean Six Sigma Green Belt (ICGB) - August 2021 Bachelor of Arts, Interpersonal and Business Communication & Minor, Marketing - December 1992 CORE COMPETENCIES Strategic Integration: Multi-site System Integration, Process Standardization, Change Management, Cross-functional Leadership Program Excellence: Program Management, Manufacturing Operations, Resource Management, Budget Management Technical & Process: Digital Marketing Technology, Project Execution, Corporate Governance, Growth Strategy Executive Leadership: Board Communication, Strategic Negotiation, Value Creation, Direct Mail Operations Change Leadership: Innovative Problem-Solving, Resilience, Creativity, Cost-Effective Solutions TECHNICAL PROFICIENCIES Project Management Tools: MS Project, Jira, Asana, Wrike, Monday.com Business Applications: Advanced Microsoft Office Suite (Excel, PowerPoint, Visio) Methodologies: Program Management, Manufacturing Integration, Warehousing Operations, Sales Excellence PROFESSIONAL EXPERIENCE Commercial Business Manager & PMO Lead Witt O'Brien's, An Ambipar Company | June 2024 -- Present Key Achievements: Developed standardized project management frameworks that successfully unified operations across multiple business units Led strategic change management initiatives improving stakeholder satisfaction from 75% to 95% Designed and facilitated PMO leadership training programs for 200+ employees, driving 35% performance improvement through standardized methodologies Established project prioritization and governance framework generating 28% cost reduction ($800K annually) through optimized resource allocation Achieved 92% adoption rate of new PMO practices through strategic change management and stakeholder engagement Leveraged leadership skills to implement innovative technology integration solutions, resulting in 45% improvement in cross-functional collaboration Demonstrated resilience in managing complex manufacturing and warehousing projects, delivering $1.2M in operational savings Built consensus across departments through collaborative management strategies, increasing project success rates by 55% Exhibited strong financial acumen to oversee budget and streamline costs while maintaining operational efficiency as a Commercial Business Manager & PMO Lead Process Improvement Specialist & Integration Manager Witt O'Brien's, An Ambipar Company | February 2024 - June 2024 Key Achievements: Established risk management and governance frameworks yielding 25% resource optimization Created integration protocols reducing project risks by 40% through proactive problem-solving approaches Spearheaded digital marketing technology integration initiatives, resulting in 65% improved campaign efficiency Implemented cost-effective resource management strategies, optimizing budget allocation by 32% Demonstrated innovative problem-solving in sales operations integration, increasing revenue by 28% Project Manager, Strategic Initiatives & Management Consultant United Way of Greater Charlotte |- Key Achievements: Led change management initiatives across diverse stakeholder groups, ensuring seamless adoption of new methodologies Worked directly with the Board of Directors to develop and execute strategic growth initiatives, achieving 125% of support for the largest project to date, “A Home For All’ Collaborated with Boards of 12+ non-profit organizations in Charlotte community to implement program management best practices Leveraged written communication skills to develop board presentations and corporate governance frameworks Demonstrated creativity in solving complex resource allocation challenges across multiple stakeholder groups Built consensus among board members for innovative funding strategies, resulting in 40% increase in corporate partnerships Global Operations Optimization Lead & Project Manager Amazon |- Key Achievements: Led international cross-functional teams across 44 countries, standardizing project management methodologies Served as strategic advisor to regional leadership on 20 identified operational excellence initiatives Managed direct mail operations optimization, reducing processing time by 35% Elevated within first month as expert in solving problems across the organization, and implemented innovative outbound shipping process, achieving 42% efficiency improvement Demonstrated resilience in managing complex technology integration projects across global manufacturing sites Created cost-effective management strategies for resource optimization, saving $3.4M annually Employed strategic negotiation skills to manage supplier relationships and reduce procurement costs by 35% Career Transition - Executed strategic pivot from healthcare operations to enterprise project management, obtaining PMP certification and expanding expertise in large-scale business transformation. Leveraged healthcare industry knowledge to broaden strategic consulting capabilities while developing advanced project management methodologies. Healthcare Operations Manager Leading Medical Practices - Key Achievements: Successfully led enterprise-wide EMR implementation across multiple facilities, delivering 12% under budget through effective change management Demonstrated decisiveness in critical resource management situations, reducing operational costs by 28% Built consensus across medical practices through collaborative leadership approach Leveraged innovative problem-solving to optimize patient care delivery systems Implemented creative solutions for manufacturing and fabrication of medical devices, reducing costs by 22%