Heena Sukhwani
Virtual Assistance/Data Support
Specialist
Sales & Operations
Education
2019
MLSU University
M.com(Business Head) Achieved: 65%
2017
MLSU University
B.com(Business Head) Achieved: 64%
2014
St. Teresa Senior Sec School Udaipur .
Accounts - Achieved: 80%
Contact Me
Tiger Hills,Udaipur,
Rajasthan, 313001
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Skills
Project Management skills
Extensive internet research
Team management
Social Media Management
Attention to Detail
Confidentiality and Security
Tech Proficiency
Customer Service
Organizational Skills
About Me
As a highly organized and results-driven Virtual Assistant and Data Support
Specialist, I bring over 8 years of experience in managing administrative
tasks, data entry, and providing seamless virtual support to executives and
teams. I specialize in streamlining processes, managing schedules, and
handling confidential information with utmost discretion. With a strong
background in Excel, Power BI, and CRM tools like Salesforce, I excel at data
analysis, reporting, and ensuring that operations run smoothly. I am
passionate about delivering high-quality support that helps teams stay
efficient, productive, and on track. Also completed training in Python and
MySQL to enhance data analysis skills.
Experience
Customer Support
Autokam Honda, Udaipur
2015 - 2016
Handle customer complaints, provide appropriate solutions and
alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and
file documents.
Follow communication procedures, guidelines and policies
Research Analyst
ArcGate, Udaipur
2016 - 2017
Utilized Excel to manipulate large datasets, analyze trends, and generate
comprehensive reports. Applied advanced Excel functions (e.g., VLOOKUP,
pivot tables, macros) to automate data processes and enhance reporting
accuracy.
Utilized WPS Office for document creation, data analysis, and reporting,
ensuring seamless collaboration with cross-functional teams.
Managed user access and permissions for research databases and internal
platforms through Okta, ensuring secure and streamlined user authentication
and data access.
Senior Research Analyst
ArcGate, Udaipur
2017 - 2018
Conducted quantitative and qualitative research, utilizing advanced
statistical methods and tools to analyze large datasets.
Ensured the accuracy, consistency, and integrity of research data through
comprehensive validation and quality checks.
Managed research databases, overseeing data collection, storage, and
accessibility for ongoing analysis.
Mentored junior analysts, providing guidance on research techniques, data
analysis methods, and report writing.
Identified and implemented process improvements to streamline research
workflows, reduce timelines, and increase the accuracy of analysis.
Quality Analyst
ArcGate, Udaipur
Power Query Editor
Data Modeling
Data Visualization
Data Analysis (Python and MySQL)
2018 - 2019
Review and assess transactional interactions (email, chat, social media) to
ensure they meet service standards.
Identify recurring issues, customer complaints, and patterns in service
quality to recommend improvements.
Identify gaps in agent performance and conduct targeted training to improve
skills and performance, often including product knowledge and soft skills.
Maintain accurate records of audits, training sessions, and quality metrics
for tracking progress and reporting.
Use CRM platforms to review customer interactions, log cases, and track
service issues.
Carefully assess every aspect of customer interactions to ensure compliance
with quality standards.
Attention to Detail, Problem-Solving, Time Management, Adaptability
Senior Quality Analyst
ArcGate, Udaipur
2019 - 2024
Managed the processing and validation of invoices, ensuring accuracy and
compliance with company policies and standards.
Delivered training sessions to team members, focusing on improving product
knowledge, customer service skills, and quality standards.
Regularly communicated with clients to report on quality metrics, address
concerns, and ensure alignment with client expectations and service
agreements.
Maintain accurate records of audits, training sessions, and quality metrics
for tracking progress and reporting.
Use CRM platforms to review customer interactions, log cases, and track
service issues.
Carefully assess every aspect of customer interactions to ensure compliance
with quality standards.
Attention to Detail, Problem-Solving, Time Management, Adaptability
Developed presentations on key business topics, such as sales reports,
project updates, and quarterly performance reviews, integrating relevant
data and insights.
Virtual Assistance/Data Support Specialist(S&O)
2024 - Present
ArcGate, Udaipur
Managed and organized large datasets, ensuring data accuracy and
compliance with company standards.
Created and maintained comprehensive reports, dashboards, and analytical
documents using Excel and Google Sheets to inform business decisions.
Coordinated meetings, managed calendars
Served as a point of contact for clients, ensuring prompt responses to
inquiries and providing effective solutions to service issues.
Utilized Salesforce for customer relationship management, tracking client
interactions, and updating records. Utilized Juro for Customer document
management and attachments.
Managed email communications, filtered and prioritized inquiries, and
provided timely responses to clients and team members.
Developed and managed interactive Power BI dashboards and reports to
track key metrics such as customer satisfaction, case resolution time, and
sales performance, enabling data-driven decision-making across teams.
Transformed raw data from multiple sources into actionable insights using
Power BI’s Power Query and DAX formulas, ensuring data consistency and
accuracy.
Regularly updated clients with performance summaries and custom reports,
allowing them to track their project's progress and outcomes.
Created dynamic filters, slicers, and interactive reports in Power BI, allowing
users to drill down into specific data points and access customized insights
based on their roles.
Developed presentations on key business topics, such as sales reports,
project updates, and quarterly performance reviews, integrating relevant
data and insights.
