Hector Josue Garcia Guerra

Working as a call center agent I was able to get an important development in voice, chat, and email accounts, along with appointment setting responsibilities; it cultivated a robust and multifaceted skill set. I do have exceptional communication skills being adaptive on my tone for diverse customer interactions across different channels, from empathizing with callers to crafting concise and providing professional email responses. I have managed multiple chat conversations simultaneously, and ensuring precise data entry for appointment scheduling. I do consider that I do have good problem-solving abilities which has been sharpen by quickly diagnosing customer issues, navigating complex systems to find solutions, and effectively de-escalating on challenging situations. Furthermore, I'm very constant in manage time effectively, prioritize tasks, and adhere to strict service level agreements. I'm very confident and strong being organizational, having time management skills, critical for juggling inbound communications and proactive outreach for appointment setting area.