Hector Dayrit

HECTOR DAYRIT BACKGROUND My educational and work background spans from finance/accounting control, HR accounting to IT-related work and management of IT-related projects. I am very good with numbers, good with people, and also very good with tech. I combine my expertise in all three aspects and aspire to be employable in a wide range of industries. CGI EXPERIENCE SERVICE DELIVERY MANAGER – (08/2018 – 10/2019) EXPERIENCE SNAPSHOT Staff manager for Norwegian client in the oil and gas sector. Responsible for recruitment of service desk personnel (both Norwegian and Filipinos) and performance management. I am also responsible for the project’s finances, ensuring that we are meeting the budget and profitability targets. OPERATIONAL LEAD – (08/15 – 08/2018) Managing a team of analysts who handle HR related cases for Norwegian client in the oil and gas sector. Scope includes travel support, time writing support, payroll support, among others. As an operational lead, I am primarily responsible in ensuring that the team meets the KPI’s set by the client, as well as handle all CGI-related personnel issues with each member (regularization, compliance, discipline, etc.). INDUSTRY EXPERTISE • Customer Service • IT Financial Systems implementation and management • Financial Controlling and Accounting • Human Resource Management • Project Management • Oil and Gas Sector Main tasks: 1. Coaching the members so that they perform efficiently and deliver their absolute best. 2. Ensure that the project delivers the KPIs expected by the client. 3. POC for onshore when they have questions regarding the delivery. 4. Act as brand champion when new services are launched (chat support, book an agent, etc.). 5. On-Call Manager (OCM) - During my times as OCM, I have successfully handled emergencies, which could have had a negative impact to operations (network downtime, software migration of client, disaster recovery (both natural and fabricated), among others). ACADEMY SPECIALIST – (01/15 – 08/15) Academy Specialist – responsible for training of new service desk analysts for a Norwegian client in the oil and gas sector before they deployment to production. As an Academy Specialist, I was responsible in providing training for the following areas / subject matters: 1. Soft skills / basic phone etiquette 2. Use of ServiceNow (ticketing software) 3. Basic IT knowledge -1- a. Microsoft Office b. Microsoft SharePoint c. Active Directory d. Various Equinor-specific applications (STID, Petrel, Docmap, etc.) e. SAP R3 MULTILINGUAL SERVICE DESK ANALYST – (01/14 – 01/15) Norwegian Service Desk Analyst – providing first line IT assistance to Norwegian and English-speaking employees in the oil and gas sector. Scope includes IT hardware troubleshooting and software assistance in a Windows-based environment. OTHER EXPERIENCE RMI MASTER TRAINER, CGI PHILIPPINES INC. – DATES (06/18 TO PRESENT) As an RMI Master Trainer, I act as a contact person for managers who may have questions about the implementation of the Recruitment Model Integration in CGI Philippines, Inc. I assist the managers if they have questions concerning the ins and outs of the new recruitment model, from sourcing and interviewing candidates more effectively, all the way to boosting our social media presence to attract more referrals. REGIONAL CONTROLLER, ELIXIA NORDIC AS – DATES (11/09 TO 06/13) Account manager and controller for several Elixia training centers in the Oslo and Akershus region. As a Regional Accountant, I was responsible for maintaining and balancing all accounts for the centers I handled, invoice handling for both AP and AR accounts, budgeting, financial control, analysis, audit and reporting. Basic responsibilities: • General accounting (ledger posting, reconciliation) • Invoice posting and routing to correct GL and AP accounts • Budget preparation and control of various Elixia centers across Norway, including the largest Elixia branch in the country (Elixia Colosseum). • Preparation and reporting of P&L to CFO, CEO and other company stakeholders. PROJECT MANAGER/TRAINER, MS DYNAMICS AX AND COMPELLO 7 UPGRADE, ELIXIA NORDIC AS – DATES (12/11 TO 06/13) Responsible for the successful migration of the company to new ERP and invoice management systems, Microsoft Dynamics AX (from Axapta 2003) and Compello 7 (from Compello 3). As project manager, I was responsible for the success of all project phases including vendor selection, software customization, data migration, testing and training all employees (Norway, Sweden and Finland) to use the new systems. JUNIOR CONTROLLER, RADISSON BLU PARK HOTEL – DATES (03/07 TO 11/09) Responsible for reconciliation of hotel cash and credit card reports after night audit, as well as invoicing and credit collection from AR accounts. I was also responsible for handling commission enquiries from travel agents. Basic responsibilities include: -2- • General accounting (ledger posting, reconciliation) • Calculation, preparation and follow-up of invoices (accounts receivable). • Calculation and pay out of commission for partner travel agents. EDUCATION Kristiania University (formerly Oslo Markedshøyskole), Bachelor in Tourism and Human Relations Management IT Kandidat, IT Akademiet, Microsoft Office User Specialist, CompTIA A+ TRAINING AND CERTIFICATIONS • Seven Habits of Highly Effective People • Coaching to Improve Performance • Creating Impactful Presentations • Crucial Conversations • Recruitment Model Integration Master Trainer Program • Microsoft Office User Specialist (MOUS) • Corporate Financial Planning and Reporting • Microsoft Dynamics AX super user • Customer Relations Management • SAP R3 • Project Management AWARDS AND RECOGNITION All Hands Meeting: Individual Award (October 2, 2016) All Hands Meeting: Individual Award (February 9, 2017) All Hands Meeting: Team Award (February 9, 2017) All Hands Meeting: Team Award (August 9, 2017) SKILLS SUMMARY SKILL NUMBER OF YEARS SKILL LEVEL* 4.5 4 15 4 Technical skills Software troubleshooting Application knowledge Microsoft Office -3- Microsoft Dynamics AX Compello 2 4 3 4 5 3 IT disciplines Industry knowledge IT Oil & Gas Language Capabilities Norwegian – fluent written and spoken English – fluent written and spoken Spanish – conversation level * 1 = basic, 2 = familiar, 3 = competent, 4 = expert ADDITIONAL REFERENCES Ms. Princess Dianne Caladiao Former Director Consulting CGI Philippines, Inc. Telephone: - Ms. Catarina Knoph Internal Auditor Norsk Folkehjelp AS Telephone: - Ms. Biljana Jovicevic Accountant Icon Studio AS Telephone: - -4-