Héctor Alejandro Santos Ortega

I am an Operations and Training specialist with extensive experience in the high-end hospitality industry. My focus is on bridging the gap between theoretical standards and frontline execution. Currently serving as an Internal Food & Beverage Trainer, I specialize in developing technical programs and optimizing operational workflows through data-driven methodologies.

​Key Strengths:

• ​Process Engineering: As a Lean Six Sigma Green Belt, I apply DMAIC principles to hospitality and service operations, reducing waste and improving service consistency.
• ​Technical Training: I design and implement specialized training programs, from industrial chemical safety to service standards, ensuring teams meet international quality benchmarks.
• ​High-Performance Mindset: My background as a former competitive MMA fighter and CrossFit Level 1 Headcoach translates into a disciplined, resilient, and highly adaptable approach to business challenges.
• ​Communication: I hold a C2 English proficiency, capable of handling technical translations (English/Spanish) and complex international negotiations.