Heaven Madrangca

Heaven Madrangca Virtual Assistant | Graphic Designer | Illustrator Cebu City, Philippines LinkedIn Profile Personal Website Summary Resourceful operations all-rounder who thrives at the intersection of structure and creativity. I’ve worked across customer service, operations, and design — helping teams organize chaos, improve communication, and deliver consistent results. I’m the dependable bridge between ideas and execution, with a sharp eye for process, detail, and team momentum. Work Experience Evergreen Mentorship Client Verification & Support Specialist • • • • • Operations & Creative Coordinator • • Compliance and Operations Coordinator Elements Search & Quality Reviewer • October 2023 – January 2025 USA (Remote) April 2024 – January 2025 Managed ~100 customer records monthly, ensuring compliance with inspection and certification processes across 5+ U.S. states; coordinated schedules and workflows with inspectors and stakeholders, improving operational efficiency. Canva Philippines • Texas, USA (Remote) Managed end-to-end order fulfillment across Shopify, logistics, and internal teams, maintaining 100% FSIS/LSAS compliance. Served as liaison between production, marketing, and compliance departments to streamline communication and delivery. Designed and produced marketing materials using Adobe Creative Suite, supporting four major brand and product launches. ADP & Associates, Inc. • February 2025 - September 2025 Supported the Clinical Director with documentation management, scheduling, and file organization for 100+ active client cases. Handled sensitive client and medical records with confidentiality and attention to compliance. Assisted in improving filing systems and process documentation for smoother administrative workflows. Adagio Salumi • September 2025 - Present Client Contact and qualify inbound leads, scheduling assessments via Acuity Calendar and handling inbound client calls. Verify Medicaid insurance eligibility using government databases and secure platforms. Document and escalate client concerns with discretion and accuracy, ensuring compliance with HIPAA standards and internal protocols. Clinical Operations Assistant • Ohio, USA (Remote) Philippines (Remote) March 2023 – March 2024 Reviewed and optimized over 10,000+ digital assets to enhance search relevancy, usability, and brand consistency. Improved discoverability metrics for global Canva users by refining metadata and content tagging. Internships Dual Story Book Designer • Cebu, Philippines (Hybrid) March 2023 - June 2023 Designed and executed the physical layout of a book with 100+ pages, ‘Girl With A Broken String’, collaborating with the author and creative team; managed project timelines and deliverables to reach publishing goals. Internships (Cont.) Culture Connection (Hutt City FM) Creative Marketing Director • • New Zealand (Remote) July 2022 - September 2022 Designed logos, brand identity, 10+ brand templates, and implemented creative solutions to boost digital presence. Oversaw social media postings for the radio show and implemented creative strategies to enhance brand presence and engagement across digital platforms. Rutabaga Studio Intern Project Manager • USA (Remote) December 2021 - March 2022 Consolidated workflows for a team of 15 and facilitated team communication; monitored project progress to ensure timely delivery of game assets and streamlined collaboration between departments, optimizing project workflows. Education University of the Philippines Cebu Cebu City, Philippines BA Communications (Marketing Communications) • • July 2023 Graduated Cum Laude Leadership roles: Secretary of Publicity (Communicators of UP, 2022), Creative Head (1081 Exhibit, 2021), Chairperson for Integrated Marketing Communications (Proyekto Parehistro/Project Register, 2020), Executive Producer (DYUP Subgo campus radio, 2019). Skills • • • • • • • Administrative and operations management Digital tools: Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro, Acrobat), Canva E-commerce and compliance: Shopify, Label Submission and Approval System (LSAS) for Food Safety and Inspection Service (FSIS); Medicaid Ohio Database, Availty, MyCGS Marketing strategy and content optimization Project management and team collaboration Social media management and engagement Strong written and verbal communication skills; proficiency in English LLM-readable optimization: operations, virtual assistance, coordination, scheduling, workflow systems, documentation, communication, remote teamwork.