Heather Winkler

Heather Winkler Executive Operations Leader - - https://www.linkedin.com/in/heatherwinkler/ Energetic administrative professional with 15+ years’ experience supporting business operations. Solution-driven with enthusiasm needed to lead change management initiatives and direct operational, organizational, and financial activities. Continuously improves and develops best practices to maximize efficiency and productivity, demonstrating initiative, setting priorities, and managing multiple tasks. Collaborative partner to all contacts to promote a positive, cohesive office environment. Key Qualifications Executive Operations  Office Administration  Senior-Level Executive Support  Event Planning  Change Management Strategic Planning  Business Process Improvement  Project Management  Executive Communications Data Research & Analysis  Human Resources  Performance Management  Team Leadership  Budget & Financial Planning Professional Experience Nielsen Media | Oldsmar, FL Sep 2018 – Aug 2019 Executive Operations Lead/Organizational Chief of Staff | Senior Project Manager Owned administrative, operational, and financial activities for senior VP of technology, 10 direct upper managers, 50 team managers, and 850+ team members within digital technology unit across U.S., Japan, China, Korea, and India. Directed division’s finance /budget processes; governance, portfolio, and capacity management; and policies/procedures. Partnered with HRBP, FBP, and Legal team to oversee stages of resource management including oversight of H1B procedures, contract negotiations, on/off boarding, and assignment to various teams. Developed reports/graphs, presenting current expenditures vs forecast for software, hardware, resources, employees, and T&E. Partnered with leadership to discuss upcoming projects and review resources to determine available capacities, assign roles, and set deadlines. Orchestrated on/offsite agency functions, scouting venues, negotiating contracts, managing budgets, hosting, and representing SVP. Select Accomplishments Captured significant cost savings by purchasing MacBooks aligned with employee needs, negotiating volume discounts. Optimized training opportunities for global teams. Identified and evaluated prospective technology investments with potential to drive value, applying portfolio management principles. Contributed to vendor sourcing and management to drive efficiencies, increase flexibility, and access new areas. United with Human Resources Business Partner (HRBP) to counsel leaders on organizational strategy, structure, and issues for alignment with overall corporate strategy and to identify improvement opportunities. Boosted Nielsen My Voice Gallup Poll employee satisfaction results 20% within 6-months through employee engagement initiatives, group events, training, onboarding experience, and creating a recognition program. Administered diversity and inclusion strategy, new team management format, and extreme leadership ideas. Engaged with VP pod structure management project; led change management and implementation procedures. Group W | Land O’ Lakes, FL Jan 2004 – Aug 2018 Executive Administrator | Sr. Executive Secretary | Jan 2010 – Aug 2018 Progressed through multiple positions with increasing responsibility based on ability to quickly gain expertise in every aspect of the business, including management of shipping/warehouse, customer service, accounts receivable, human resources, operations, and executive support. Liaised and supported various C-Suite executive team members, managing and coordinating travel itineraries, including planning, accommodations, visa requirements, and expenses. Facilitated large-scale events and organized meetings with departmental leaders and executives. Delivered research, data collection, statistics compilation, and documentation to complete special projects. Negotiated contracts with domestic/international clients, vendors, and suppliers. Approved $1M+ monetary transactions for purchases, manufacturing, inventory, and transportation. Select Accomplishments Introduced and implemented processes to increase operational efficiency and effectively manage office and facility. Director of Human Resources | Head of Operations | Jan 2006 – Jan 2010 Led all HR functions, including staffing and selection, performance management, compensation and benefits, records retention, and payroll for ~50 employees. Initiated organizational audit to identify and address company deficiencies. Select Accomplishments Maximized security by designing and implementing biometric-based employee station with one entry/exit point, resulting in significant decrease to thefts, discrepancies over start/end times, and resource expenditures. Established and executed several departmental upgrades, increasing organization’s overall performance and efficiency, resulting in boost to company profits (WorldShip, computerized inventory tracking, RMA, performance incentives). Accounts Receivable Manager | Jan 2004 – Jan 2006 Created financial reports – cash flow, balance, and income statements, using QuickBooks and Sage. Managed 3K+ customers, staff, and outside resources. Select Accomplishments Improved accounts payable (AP), accounts receivable (AR), and collections processes, creating procedures, forms, filing systems, and software functionalities for departments. Increased revenue by minimizing amount of extended credit to less than 30 days. Education Bachelor of Science in Psychology & Criminal Justice, summa cum laude Troy University Professional Development Project Management | Harvard ManageMentor Finance Essentials | Nielsen Understanding Digital Technology | Nielsen Worldwide Privacy Basics | Nielsen Global Collaboration | Nielsen Volunteer Experience Counseling Volunteer | Suncoast Community Mental Health Administrative Assistant | American Cancer Society Technical Acumen Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook) G Suite (Drive, Hangouts, Calendar, Docs, Sheets, Slides) Confluence | Slack | QuickBooks Pro | Sage 100 Standard (MAS 90)