Heather Christine Stalcup
524 N Bluff St Wichita KS 67208 Cell:-:-
Career Overview
Enthusiastic and ambitious with 17 years’ customer service experience.
Core Strengths
Strong organizational skills
Developed listening skills
Excellent communication skills
Fast learner with a wide range of practical skills
Courteous demeanor
Enthusiastic developer of good relations with clients
45 WPM
Multi-task Management
Customer service oriented
Multi-line phone usage
10-Key proficient
Filing
Reading Comprehension
Accomplishments
Customer Service
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Handled customer complaints, resolving the issues and leaving the customer satisfied.
Took initiative to prevent unhappy customers by reading body language and actively listening.
Telephone Service
Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Education
Butler Community College, El Dorado KS
Associate in Science: May 12, 2017
Currently working on a second degree in English Literature.
Awards
Recognition for 2 years of excellent service to the TEC-E program at Butler Community College.
Work Experience
Lead TEC-E
July 2014 – January 2018
Butler Community College – El Dorado, KS
Worked in the Information Services Department servicing IT equipment for college students, faculty, and staff. Answered Butler Technical Service Desk phones 6-12 hours a week. Supervised and trained incoming TEC-E’s. Wrote TEC-E field-tech schedule.
CSR
April 2012 - July 2013
Aaron's Sales & Lease – Decatur, AL
Assisted current and new customers with their buying and leasing needs while providing excellent customer service.
Temp
June 2011 – December 2011
Cullman Employment Center – Cullman, AL
Made and packed quality parts for Honda, Toyota, and Nissan model cars at Topre America.
Assistant Head Cashier
April 2008 to February 2011
Harbor Freight Tools – Wichita, KS
Maintained balanced safe. Ran register. Responded to manager calls for return authorizations, tax-exempts, change for tills, customer questions/complaints. Compiled and verified daily paperwork. Did deposit and paperwork for deposit. Counted down cashiers at the end of shifts.
Role Player
April 2007 to February 2008
Eagle Support Services – Fort Riley, KS
Helped train the troops going to Iraq/Afghanistan by running scenarios with them that they were likely to encounter overseas.
Customer Service Representative
June 2006 to March 2007
Alorica, Inc – Manhattan, KS
Customer service for Cingular Wireless. Provided service for 100+ calls a day, assisting customers with account changes, billing issues, new accounts, and technical problems.
Educational Background
Moanalua High School 2003
Honolulu, HI, USA
General
Diploma
Butler Community College 2014-Present
Andover, KS, USA
General
Current Student
Associate in Science
