Heather René Wilson

I am an empathetic advocate for the use of User-Centered Design, User Experience (UX) and Service Design in projects and services improving health and well-being in digital and physical spaces. Understanding and meeting user needs is paramount to success. My focus on user research guarantees these needs are uncovered and considered in all stages of development and design. I am skilled in user interviews, usability testing, user journey mapping, and developing user personas.

Trained in UX, CX, Process Design, Lean Six Sigma and Root Cause Analysis methodologies at several companies and institutions, I have over 19 years experience in process improvement and problem solving in a variety of industries and environments having provided solutions for complex issues plaguing the Non-Profit, Automotive, Consumer Products, Oil & Gas, and Professional Services sectors. My solutions have saved money, time, and most importantly have set up businesses to deliver high quality products and services to their clients and customers by understanding what those people need.