Heather Morales

Heather Morales Augusta GA--Objective I am seeking a position where I can develop while excelling as the company grows. I enjoy learning new things, and am always up to a challenge. I work well with others, while also working efficiently on my own. Experience OnRamp National LLC, Augusta, GA Customer Service/Sales Rep June 2017- October 2017 ● Provided detailed, product specific information based on product/provider ● Contact customers and technicians about installations and repairs ● Assist with purchasing, packaging, shipping advertisements Mau, Electrolux, Augusta, GA Bilingual Customer Service Rep October 2016 – February 2017 ● Provided detailed, product specific information based on product specifications ● Provided basic troubleshooting and setting up repair appointments ● Assisted customers in maintain their accounts, purchasing parts, accessories, and warranties TelePerformance, Augusta, GA Customer Services Rep September 2015- December 2015 ● Provided detailed information about company’s services and products ● Answered billing questions, processed payments and necessary adjustments to accounts ● Assisted customers to maintain correct account information and noted accounts with each contact Insite Support Services, Newberry, SC Bilingual Insurance Agent October 2007- August 2015 ● Calculating insurance rates and answering billing questions ● Binding and maintaining customer policies ● Assisting customers to file claims and processing payments Allstate, Newberry, SC Bilingual Licensed Sales Producer November 2012- January 2014 ● Calculating insurance rates, answering billing questions, processing payments and claims ● Binding and maintaining customer policies ● Maintaining office, files, and funds Languages ● Fluently speak, read and write in Spanish Education Newberry College Newberry, SC Teaching Certification and Bachelor Degree (not completed) Piedmont Technical College Newberry, SC Associates Degree May 2008 Newberry High School Newberry, SC Diploma May 2004

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