Heather Mallory

Heather Mallory-https://www.linkedin.com/in/heather-mallory-7b74a192/ 1064 W. Waltman Dr. Meridian, ID-)- Experienced writer in web content, social media, procedural documents, training documents, template creation, and newsletter writing. Self-starter who works on multiple projects while maintaining high quality and standards and meeting deadlines. Possesses high leadership skills while being well organized with a strong attention to detail and customer and SME needs. Qualifications & Skills • • • • • • • Script Writing/Editing Web Content Writing Social Media Writing Procedural Document Writing Training Document Writing Newsletter Writing Microsoft Office • • • • • • • SharePoint Jira Workfront Training and Development Customer Support Marketing Troubleshooting • • • • • • • Technical Communication Organization Leadership Event Planning Social Networking Adobe Products SEO Professional Experience Lead Writer and Editor – Media Specialist, Aquent/Experis, Boise, Idaho, August 2014-present • • • • • • • • • • Writing and editing public facing content Enforcing company policies and standards for clients Writing video scripts for public facing customer support videos Editing scripts received from outside clients and peers Reviewing completed video drafts for usability and consistency Assisting with and completing process documentation and training materials Providing user feedback on customer support Training new team members Assisting in production of content Reviewed written scripts and completed videos for usability and consistency Legal Assistant, Injury Law Center of Boise, Meridian, Idaho, March 2014-August 2014 Completed legal paperwork for clients, handled marketing events, created newsletters, organized and filed legal papers for multiple clients, answered phone systems, scheduled meetings, coordinated business meetings, created Prezi presentations Education Boise State University, Boise, Idaho, May 2014 BA in English - emphasis in Technical Communication College Internship Experience, January 2014-May 2014 Internship at Boise State University re-creating the Sustainability in the Student Union Building web page, including writing all content for the Rooftop Garden, Bee Farm, Internships, and University Dining pages and assisting the website creator with the layout of the published page Relevant Courses • • • • • Print and On-Screen Document Production Technical Editing, including content writing and manual writing Information Technology Management Communications Linguistics