Heather M Harris

Heather Harris Eager customer service rep with the ability and drive to learn and accomplish any task. El Dorado, KS 67042--. Costomer service 2. Server 3. Bartender 4. Child care 5. Freelancer 6. Marketing 7. Accounting 8. Residential cleaning 9. Commercial cleaning 10. Landscaping 11. Personal assistant 12. Logistics Authorized to work in the US for any employer Work Experience Owner Harris Consulting LLC - El Dorado, KS November 2015 to February 2019 while owning and operating my own business the positions that were but not limited to Customer service, marketing, accounting, residential and commercial cleaning, child care, personal assistant services, care giver, landscaping, and freelancing opportunities. Cashier/Customer Service Petro Deli - Topeka, KS January 2016 to May 2016 While employed there was a variety of shift's which had different responsibilities. One of those was Customer service,another was deposits, also stocking, cooking, sanitizing and inventory.while working we would work as a team and other times independently, while using time management skills to complete all tasks Bartender Olive Garden - Topeka, KS January 2013 to June 2013 The position that was held was Customer service, some of the assigned tasks were counting drawers, stocking and sanitizing, while taking orders serving drinks maintaining a fast efficient environment to satisfy costumers , but was not limited to. Bartender The Watering Hole - Meriden, KS August 2005 to February 2006 The position held was closing bartender, the task and duties were costumer service, stocking and cleaning, serving, supervising staff during closing, while counting drawers and doing prep for the opening shift. Education High school diploma in General Studies Salina South High School - Salina, KS May 1997 to May 2009 1 semester in Prerequisites Washburn University - Topeka, KS August 2007 to January 2008 Certified Nursing Assistant in Nursing Assistant Salina Area Technical College - Salina, KS August 1999 to January 2000 Skills • Customer service (8 years) • Office experience (6 years) • Tax experience (3 years) • Business management (6 years) • Computer skills (6 years) • Bartending • Management • Inside Sales • Home Care • Leadership (6 years) • Organizational skills (8 years) • Windows operating systems (5 years) • Marketing (6 years) • Commercial Cleaning • Bookkeeping • Personal Assistant Experience • Caregiving • Accounts Payable • Landscape Maintenance • Accounting • QuickBooks • Account Management • Office Management • Payroll • Sales • Accounts Receivable • Microsoft Outlook • Event Planning • Microsoft Powerpoint • Negotiation • Logistics (2 years) • Business management (5 years) • Clerical experience • Analysis skills • Administrative experience (5 years) • Personal assistant experience (3 years) • Administrative & Business Operations (4 years) • Google Docs • Research • Social media management • Typing • Accounting software Certifications and Licenses Certified Nursing Assistant (CNA) January 2000 to Present Assisting patients with healthcare needs and cares for a patient who is ill or recovering from a surgery or disease. CNA’s duties are assigned by a registered professional nurse. Sometime they provide service on activities of daily living, bedside care, including basic nursing procedures under the supervision of a registered nurse. In hospitals, nursing homes, hospices, and at in home settings. Assessments Bartending — Highly Proficient April 2021 Understanding, pouring, and mixing drink orders Full results: Highly Proficient Customer service — Proficient April 2021 Identifying and resolving common customer issues Full results: Proficient Retail customer service — Highly Proficient April 2021 Comprehending and responding to retail customer needs Full results: Highly Proficient Administrative assistant/receptionist — Highly Proficient April 2021 Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient Nursing assistant skills — Proficient April 2021 Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient Sales skills — Expert April 2021 Influencing and negotiating with customers Full results: Expert Workplace English — Expert April 2021 Understanding spoken and written English in work situations Full results: Expert First aid — Proficient April 2021 Treating common medical emergencies Full results: Proficient Inside sales — Highly Proficient April 2021 Understanding and responding appropriately in sales scenarios, and performing common sales calculations Full results: Highly Proficient Home health aide skills — Highly Proficient April 2021 Providing care to patients in a home setting Full results: Highly Proficient Patient-focused care — Proficient April 2021 Addressing concerns and using sensitivity when responding to needs and feelings of patients Full results: Proficient Call center customer service — Highly Proficient April 2021 Tests a candidate's ability to demonstrate customer service skills in a call center setting Full results: Highly Proficient Administrative assistant/receptionist — Proficient May 2021 Using basic scheduling and organizational skills in an office setting Full results: Proficient Office manager — Proficient May 2021 Scheduling and budgeting Full results: Proficient Electronic health records: Best practices — Proficient May 2021 Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient Sales skills — Expert April 2021 Influencing and negotiating with customers Full results: Expert Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.