Heather Franks

Heather Franks Professional Summary Professional, meticulous systems and training administrator motivated to drive projects from start to finish as part of dynamic team. Achievements include purposeful selection, configuration, integration, training, and deployment of multiple systems. Support change management through effective communication and collaboration skills to ensure solutions meet business needs throughout the organization. Creating and expanding training solutions and programs through needs assessment, enhanced curriculum design, eLearning development, deployment, and measuring results to meet changing/expanding company needs. Learning Management System implementation, integration, administration, and optimization. Decisive leader with complex analytical skills that include excellent organization while utilizing a collaborative approach. Positive energy to identify long term solutions that meet organizational needs. -- Campbell Lane, Plainfield, IL 60585 Skills • Leader who takes initiative • Dedicated to both professionalism and integrity • Training solutions development • Process evaluation, optimization, and enhancement • Highly organized • eLearning design, development, and Work History Benevis – Consultant Contract – Atlanta, GA deployment • Learning Management System 2022 - 2022 implementation, integration, Training Design/Development: Project to evaluate training needs, administration, optimization, and develop company training framework, centralized employee orientation, enhanced utilization and develop engaging content to be deployed across all 14 states included in the company’s geographic footprint. Conduct a companywide training needs assessment across multiple roles, all states, and each department head to define the Benevis functional onboarding needs. This included • Effective support through change management • Project management, planning, and development development of an onboarding framework and training content to support • Interdepartmental coordination a centralized engaging onboarding experience for all new hires. Designed • Advanced problem solving eLearning modules to effectively deploy enhanced and centralized • Strong communication skills with all training content across 14 states. Provided training framework and future development roadmap and training needs summary to leadership team for ongoing development. levels of the organization • Develops effective relationships within own team, peers and leaders • Systems configuration, integration, Caravel Autism Health - Consultant Contract – Green Bay, WI 2019 – 2022 Training Design/Development: Support discovery, design, development, and alignment of training initiatives following recent acquisitions across multiple states. LMS administration, optimization, and vendor relationship oversight. eLearning design to develop new centralized employee orientation training, systems training, annual compliance training, and policy and procedural changes. LMS system migration and groundwork for LMS integration with current HRIS system. Training needs assessment to identify future training development roadmap. administration, and deployment • Ability to learn new systems/technology quickly • High customer service and action oriented towards long term solutions • Enneagram Certification • Conscious Leadership training Athletico Physical Therapy – Consulting Contract - Oak Brook, IL 2016 - 2019 LMS Administrator and eLearning Design: Support LMS migration to new system including configuration, transfer of data, security, deployment, training. Ongoing development and deployment of internal training initiatives including new employee orientation, compliance programs, service line and system training, and leadership development. Provide status completion reporting for content owners. Oversight of all employee access, company hierarchy structure and change management from HRIS system into LMS. eLearning design for interactive adult learning through Articulate Storyline. LMS administration and vendor relationship oversight. Education Missouri Baptist University- St Louis, MO Bachelor of Arts: Human Services Psychology and Religious Education Minor Magna Cum Laude Jefferson College 1993 Hillsboro, MO Athletico Physical Therapy – Oak Brook, IL 2002 - 2016 Full Time Employee Training Project Manager: Implementation, configuration, and deployment of new Learning Management system. Project oversight of Human Resources Training and other department training initiatives. Gathering content from SMEs to deploy through new LMS. Director of IT Systems Operations: Project management of systems configuration, administration, maintenance, and deployment. Oversight of systems including configuration and deployment of our Practice Management and Electronic Health Record systems throughout the organization. Director of IT/IS Operations: Oversight of Information Technology teams. Project management, oversight of support services, equipment deployment, phone systems, application system administration. Strong team building. One of two team members directly reporting to the COO responsible for vendor review, selection, purchase, configuration, implementation of Practice Management and EHR integration and deployment across entire platform. Effective communication and collaboration skills to ensure solution meets the organization needs throughout all levels and across multiple departments and locations. Offer critical thinking solutions and results, driven to ensure organizational success through the equipment and services the team provides. Kick-start innovative programs and enhanced solutions while ensuring successful transitions and communication necessary for adoption of these new systems. Operations Services Manager: Support the IT team with project management oversight to ensure projects are completed within deadlines and oversight of IT communications throughout the organization of training, changes, and system enhancements. Oversight of IT customer service as well as clinician documentation services. Transcription Manager: Management and leadership for transcription department responsible for transcribing all clinical notes dictated by clinical teams. Support both the transcriptionists and clinical teams through multiple technology changes. Provide project oversight, change management, and training implementation through each enhancement. Early Childhood Education Administrative Services Manager: Provide training and support for front office administrative teams to enhance their customer service, practice management utilization, billing processes and communication skills. Provide project support for the Director of Billing. Rush Copley Medical Center - Medical Billing - Aurora, IL 2001 - 2002 Communication liaison between the physician practice, patients, and insurance company. Responsible for daily submission of all charges to appropriate insurance companies and posting payments. Collect all outstanding patient and insurance balances due on each account. The Church of St. Charles - Human Services Director - St. Charles, MO 1997 - 2000 Director of the House of Hope transitional housing program. Connect families in need with supporting community agencies for assistance. Implement ministries that meet holistic practical needs of low-income families. Participate in a community coalition designed to partner both local churches and state organizations in meeting the needs of this impoverished area. Orchestrate opportunities for other local churches and community members to volunteer their time or resources to assist these families with a hand up and not a simple hand out. Christian Family Medicine - Medial Coding/Billing - St. Peters, MO 1996 - 2000 Communication link between doctors, patients, and insurance companies. Code appropriate diagnosis and procedure codes for patient care received and bill appropriate payor plans. Enter all charges for each patient visit and collect outstanding patient balances due. Train office staff on system use and processes.