Heather Contreras

Heather Contreras 113 N Sycamore Street Franklin Grove, IL 61031- Detail-oriented office manager with strong customer service skills and a desire to excel. Authorized to work in the US for any employer WORK EXPERIENCE Customer Service-Sales Department Gardner Products/Medivibe Technology-2018-05-current Answer and respond to inbound calls/emails regarding new orders, order status, and other inquiries from customers. Responsible for entering 15-30 orders per day within Excel, ensuring timely and accurate entry. Handle shipping and receiving of orders and parts while maintaining shop workload schedule. Order materials for shop and office supplies. Create sales invoices, receive payments via credit card/Paypal, and enter all incoming invoices/bills in Quickbooks. Office Manager Trinity Insurance & Financial Services - 2017-02 - 2018-02 Daily operations of a financial planning office including; providing exceptional customer service, following up with client requests, preparing for client meetings, reviewing and submitting financial applications, filing systems, task delegation, and operating and maintaining office equipment Station Manager Kelley Williamson Company - Dixon, IL - 2007-09 - 2017-02 Daily operations of a fuel station and retail location including; exceptional customer service, daily bookwork, creating staff schedules, employee hiring and termination processes, employee reviews and ongoing training, maintaining station inventory, and maintaining vendor relations. EDUCATION Diploma Rochelle Township High School- Southern New Hampshire University online program- 2018-current Bachelor's degree in English Language & Literature SKILLS Phone system, computer, email, printer, fax machine, copy machine, scanner,Intuit Quickbooks, Microsoft Office system; Word, Excel, & Outlook ADDITIONAL INFORMATION Professional References Tiffany Chander Family Resource Developer Rosecrance- Marisa Swenson Station Manager Kelley Williamson Company- Roxie Shaffer Administrative Assistant Trinity Insurance & Financial Services- Michelle Grehn Sales Associate-retired Kelley Williamson Company-